Have had the same prob for a while, and just dealt w/it. (I've no patience for tech support/customer service) but finally tried to fix it. Downloaded an "update" which wouldn't download. Tech support instructed me to do "clean install" which just created a mess. (when i tried to use the MyDVD program, it would just restart my computer!!) finally I gave up (again) and restored my computer to a point before any updates or "fixes". ha ha. Still can't use some features of the program, and will just keep saving my work every two seconds in case it shuts down.