ogdens

Follow cdanteek's suggestion.

First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, etc. Unplug your RGC Device and put it aside until you are completely finished. Now insert your Roxio Disc. When you reach the screen where Repair is offered, choose that! When the Repair completes, turn your AV & Firewall back on and reboot. Let us know how you make out

When you first installed the program, did you have the Capture card plugged into your computer???

Not that I am aware of.... sorry.

Glad you got it working.

Use the Composite cord.... the Yellow (video)/Red&White (audio) one. Just like it shows in your picture. Just plug it into your Roxio unit. Have a look at the Roxio manual https://support.corel.com/hc/en-us/articles/216842797-Getting-Started-Guide-for-Easy-VHS-to-DVD How did you miss the cord hanging out the back Here is a video

The green 'No Signal" means the RGC Device is not recognized by your PC. Try this first, turn off your Anti Virus, Firewalls, Registry Cleaners, etc. Unplug your RGC Device and put it aside until you are completely finished. Now insert your Roxio Disc.When you reach the screen where repair is offered, choose that! When the Repair completes, turn your AV & Firewall back on and reboot. Now plug in your RGC device.

Did you plug in the Roxio USB device before installing the software? that means the Windows Operating System installed generic USB drivers that make the device to NOT work with the software.

Does the Arrow on the Game Cap light up when you plug in the USB to the Computer?

Some users have found that the Roxio device is very sensitive to any interrupt or 'noise' on a tape. When it sees that, it sees it as end of tape and stops. Try using the Record - Edit - Save part of the program and never the Record DVD. (one glitch and you lose a dvd).

May not be a bad idea to do a repair and get things back to normal. First thing to do is to turn off your Anti Virus, Firewalls, Registry Cleaners, Unplug your RGC Device and put it aside until you are completely finished. Now insert your Roxio Disc. When you reach the screen where Repair is offered, choose that. When the Repair completes, turn your AV & Firewall back on and reboot. Plug in your capture card.

Go here for Sp2 update https://www.roxio.com/en/support/software-updates/gamecapture-hd-pro/

Thanks for the feed back.

When you uninstalled and re-installed the Roxio software, did you have the Roxio USB plugged in.?

Make sure you had the Roxio USB unit unplugged from the computer before you re-installed. Once installed, then you plug in the USB.