ogdens

Whats the rest of the numbers hp pavilion dv 15 ?????? Theres no such thing as a normal computer!!

Whats the MODEL #?

Here is a long shot " Have you tried ALL the usb ports on your laptop and your laptop must be running with AC power adapter".

I'm stumped.

One more try....... When you prepared to install the new unit, did you have the Roxio USB plugged into the PC before you put the disc in.

When you got the new capture card from Roxio, tell us exactly step by step what you did to install it? we need details.

Here is a typical example of a capture card set up. Is yours similar. You have not mentioned what your set up is like!!!!!!

Use the A end,( the end that goes into your Computer).

The Roxio Capture unit comes with a USB 2.0 cord Type A on one end (rectangular)and a Type B on the other end (square) Type A is used by the following devices: Almost all computers (desktops, laptops etc.),Most tablets, Games consoles (PlayStation, XBox etc.)Smart TVsDVD and Blu-Ray players, Peripherals (e.g. keyboards, mice) Flash drives/memory sticks. So, if your's does not fit the PC your in trbl. What is the make and model # of you Computer?

If nothing shows up anywhere in the Device Manager, other than a bad USB cable, it means the device itself no longer works. Contact Support/Cust. Service.

Have you tried the GameCAP device on another computer? even if the software is not installed there, Windows will react and install the wrong drivers - have the Device Manager open when you first plug it in there and observe any change. (this will test to see if the device itself has failed) .

If it is working ok leave it alone.

Because you had nothing in the Device Manage that indicates that when you first installed the program it did not work correctly. (for whatever reason). Unplug your RGC Device and put it aside until you are completely finished. So lets try a new install. Download and install the free version for Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio. Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc. Now insert your Roxio Disc or use the SP2 download and Install. Don’t do any updates at this time (get it running first) When the Install completes, turn your AV & Firewall back on and reboot. Try that and let us know.

With the unit plugged in does the purple light come on."

How about giving us some information of what you are doing.... all we know is its "crap"..... step by step of what you are connecting, details. details??? With the device plugged in open Device Manager and expand 'other devices' and 'sound video and game controllers.What do you show?.