If what Lynn has advised doesn,t work here is some further info:
An OEM is usually a version that a large computer manufacturer buys and installs to sell preinstalled on their computer (sometimes they may add features that are only available in the full retail Platinum eddition) The computer buyer gets a copy of the preinstalled software in case they have to reinstall it on their computer. For example, if the files get corrupt or the hard drive has to be reformatted, that computer user needs a copy of the software to reinstall the software that came with the computer. OEM means Original Equipment Manufacturer.
Some OEM, versions come with CD burners.
These "Basic" versions vary and are customized to fit the contract of the OEM purchaser.
Likewise, ALL support comes from your OEM provider and not from Roxio. Contact your OEM provider and see what they have to say