ogdens

Look at the picture in post#3.

Go here and try the fix in post #10 http://forums.support.roxio.com/topic/122280-trouble-with-ps4-capture/?hl=transcoder#entry526703

Did you really connected a DVD or BD Player (with a Disc playing) into the RGC unit ? Just double checking.

Do you get a picture if you connect your (A/V cable) Camcorder directly into your TV?. I did a Google search on your JVC Everio GZ-2000BU.......got nothing

In the Device manager, expand Sound, video and game controllers menu. You should see 2 roxio capture device entries.

How does the DVD picture quality compare to when you connect your VCR to your TV?.

Try this: Unplug your RGC Device and put it aside until you are finished. Download and install the Revo Uninstaller (select the free one). Then run it in Moderate Mode to remove any traces of Roxio. Then turn off your Anti Virus, Firewalls, Registry Cleaners. Now insert your Roxio Disc. When the Install has completed turn your AV & Firewall back on and reboot.

Is this the program you have?.

Get some DVD-Rs....Verbatim or JVC , no store generics. Also get some DVD-RW's (they can be erased). Use these until you get your problem fixed, THEN you can use the DVD-R's.

Go to the top of this page and click on the RED Roxio logo, then select MY Account....provide the log info and sign in. If you registered then your Product Key should show up.

Go here http://forums.support.roxio.com/topic/123310-i-lost-my-cd-and-i-need-the-capture-software/

Try contacting Support and see if they can provide a download link.

Try this: http://forums.support.roxio.com/topic/122115-roxio-burn-drives/?hl=roxio+burn

Not familiar with Photo Magico, did you mean Photo Magic .

Does it work when hooked up to your TV. You may have to use a Composite cable (Yellow (video) Red&White (audio) for this test, as most TV's don't have S-Video jacks.

Contact Support (top of this page).

Thanks Jim. I was having supper when you responded.

Should not be an issue. You might also weigh the costs of a Roxio Pro version vs a powered HDMI to Component converter.

Neither.... the Roxio ONLY has Component In jacks. You need a HDMI to Component converter (powered) In my Post #2 I "assumed" the Xbox had Composite Out jacks

The Standard unit will Work with Anything that has Component output. I am assuming you are using the Composite output on your Xbox...is that correct?.

Check this video out .

Yes, if it has a HDMI input.

So the Roxio Capture card and the HDMI cable are OK, that leaves the MHL Adapter. Try connecting your phone>MHL Adapter>HDMI cable directly to a TV/Monitor (Hdmi input). If that works hook up the splitter and make sure both outputs work.

eliasjakzy Same answer as in Post #2.

Go the top of this page and click on Support.