Thanks for your reply, just received a reply from another source and the boot problem I brought to your attention has been solved. However the problem I descried regarding sending email attachments from HP Image zone is still not resolved in case you have any ideas. As for contacting HP tech support I have been in touch with them via email, chat and phone since July 17 when I purchased the 8180 printer. They were and still are unable to solve any of the three problems which says very little about their so-hailed, "award winning tech support". People such as youself have been much more helpful. I even received what they termed as "an upgrade" which means I got to speak a live "case manager" who told me in the case of the email attachment problem from HP Image Zone that I'd probably have to forget it and start using the new software which came with the printer. Amazing! I know there must be a solution to this problem, I just haven't found it yet.