I just purchased Roxio Creator 2009 this evening and have been trying to get some of the things to work and can't seem to figure out what's wrong. I've done a little searching on the forums and see the same issues and same answers as any help files or sites I've found, but I don't know what else to try.
I cannot open the Video Editor at all, I tried making a Slideshow and some of the windows show up black, and I can't do the Preview at all, an window pops up and I'm assuming it's supposed to tell me why it won't run that function, but it's a white screen inside the box.
Here's a screen shot of the window that pops up when I try to use the video editor:
I have already went and downloaded the latest versions of both DirectX 9c (already had the latest installed so that was a useless download as it told me so).
I already went and downloaded and redid my video card software.
Installed the SP4 for Roxio (this fixed the issue that I couldn't even open the program at all at first as I got a Windows error).
Resolution is currently at 1400 x 900, usually I have it at 1680 x 1050 so that's well over the minimum required resolution.
Neither of these things fixed the problem with the graphical part and being able to use some of the functions. I have tried a few other functions with video usage of the program and also get black windows or they just never fully load in the window. Since I can run many other video products and software I will assume I "should" be able to use this program to the fullest. I know it's older by a few years or so, but it's running high end games just fine so hmm, should run this too.
Here's the specs of my computer:
OS: Windows XP Pro Service Pack 3 (just recently updated at windows about 3 days ago)
Mother Board: AMD Athlon 64 Processor 3200+, MMX, 3DNow, ~2.0GHz
Video Card: RADEON X800 GTO
Any assistance would be appreciated, I hate to think I just wasted money on a program I can't even use. Nothing in the system requirements covers any issues with my video card so this is pretty confusing since my computer meets every requirement on that page.
Thanks for your assistance.