HP H8-1435, 10.0 GB Ram, Windows 8 64 Bit, NVIDIA GeForce GT 620 with 1024 MB dedicated memory, DirectX 11 or better, 1610 GB hard drive available. I have the same problem, while in Roxio. When I try to erase a disc, no matter what Roxio program I am using, it says there is no disc installed. It doesn't matter if I am using a RW disc or an R disc. Roxio does not think there is a disc installed. I can use every other program on my computer, and they all recognize the DVD drive, only Roxio does not. I not only did a re-install a dozen times, I even re-installed the operating system, thus taking my computer back to the original configuration. This program does not operate in Windows 8. I keep getting promotions to upgrade to NXT Pro 2. Why should I have to pay another $100 for a program that doesn't work? Roxio/Corel should either refund the money I paid for NXT Pro, or upgrade me to NXT Pro 2 at NO CHARGE. I have been a loyal Roxio customer for years. I paid for Roxio 7.5, 8, 9, Creator Pro, and have never received a great product. There have been issues with every release, and now I have NXT Pro that will not run on Windows 8, even though it is certified to. At least on the previous generation programs, I was able to work around the issues, but this program just flat does not work. I can't continue to reinstall the operating system so I can use Roxio NXT Pro for a week or two. I would have complained when I first installed the program, but it took several weeks before the problem occurred. In this forum I followed the instructions for trying to fix the problem. That was when as a last resort I re-installed the operating system. It's not like I am sitting here, using this program every day of my life. I probably didn't use it for the previous several months. When I went to use it again today, the problem is back again. Come on Roxio/Corel, step up to the plate and support your product! There is no way you can contact anyone except through here. They don't have support, unless you pay for it. Pretty weak.