Actually I had. After a hell of long wait and not a lot of spare time, all I was told was that there was currently no update. I also took the time to the sit down and send a detailed email of the question, and concern. All of which was expressed in very appropriate language. The response:
Thank you for contacting Roxio Customer Care
We appreciate that you took the time to contact us.
We're always glad to hear from our customers whether it be a compliment or suggestion.
We have documented your feedback and will make sure that the information is passed along to the right people in our organization as necessary.
Roxio Customer Care
As to one of the other posted comments about not paying attention to system requirements, I would say two things. In my case I was well aware, which is why I have kept the earlier Mac OS on a bootable external drive. However, I am sure a number of customers assume a product will be supported on later system software versions, if not right away sometime in the future. Just providing a customer with a glimmer of hope down the road often instills a bit more loyalty and patience.