I spoke to Daniel at Roxio and here is what he told me to do, just before he hanged up! I hope that you can make more sense of this that I can. Especially in view of the fact that I have no trouble burning in others of my photoshow videos
Daniel: Please try the steps below for help with this issue.
1.) Update to the latest version of Direct X from the Microsoft website below.
2.) Update your video drivers. (this is important)
To find out what video device you need to update you can click on start, run, and type "dxdiag" and press enter.
Click the display tab at the top of that window and that will tell you the manufacturer of your video device.
You can then go to the manufacturers website or your PC manufacturers site to update the driver.
3.) Disable startup items:
a. Press the Windows Key and R on your keyboard
b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable All" button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you have used the "System Configuration Utility" to make changes to your system....", you get this message, simply place a checkmark in a box on the lower left side titled, "Do not show me this message again" and click on the "OK" button.
NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes based on the notes you made. For optimal performance, only Anti-Virus or Firewall software should be enabled. (for this test all should be disabled)
Daniel: Follow those directions and if you have any problems or questions then come back to chat.
Daniel: Thank you for choosing Roxio.
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