I submitted the following warranty request to Corel and below that I have placed the solution they provided, which fixed my problem. I thought other users may be able to benefit from this.
"I have Roxio Creator NXT Pro installed on my system and whenever I try to start VideoWave or MyDVD I
receive the error “VideoWave has stopped working” and I must shut down the program. When I originally
installed Roxio NXT on my system (with administrator rights) it worked fine. I even created a DVD with
MyDVD. I first became aware of this p roblem when I tried to run MyDVD again, with the intent of authoring
another DVD. I am running Windows 7 SP1 on a Pentium 4 3.60GHz system. I didn’t make any changes to
my system (software or hardware) before this problem started, other than Windows updates. Here are the
steps I have tried to correct the problem, with no success. Attempted repair from Control Panel, Programs and
Features from clean boot multiple times (5 or 6) with no luck. Uninstalled Roxio NXT and attempted to reinstall
using Roxio Cleaner from clean boot with administrator rights multiple times. The installation failed and rolled
back every time. I used up my 10 installs and had to request my Product Key to be reset. I attempted to
reinstall again with no luck. After this, I restored my system from a drive image to at least get the installed
Roxio NXT back. I then tried a repair from a clean boot with admin rights 4 times and still VideoWave does not
work. Please tell me how I can get Roxio Creator NXT Pro MyDVD and VideoWave working properly again on
my system. Thank you." And here is the fix Corel provided. One note; the Creator NXT Pro would not install under the new user account I created, but it did install properly under my original administrator account, I guess the repairs to DirctX, MSXML and .NET Framework did the trick.
Thank you for contacting Corel Customer Support.
Here's what I can recommend.
1. Remove Roxio on your current account.
2. Create a new admin account.
3. Clear temp files and make sure to turn off Antivirus and Firewall 4. Repair or reinstall this following plugins
DirectX, MSXML 4.0 and .NET Framework
Go to control panel and then locate and uninstall Microsoft .NET framework.
Reinstall .NET framework from the link below.
5. Install Roxio NXT on the new user admin account