I have been plagued with the infamous Runtime error people seem to receive stating an abnormal termination of VideoWave. I followed the instructions tech support sent me to no avail. I uninstalled anything Roxio or Sonic and did a clean install twice. I installed with my firewall and anti-virus off. I did the live chat with a tech on Wednesday or Thursday and he was supposed to get back to me the next day. Sorry, it didn't happen. So, I kept receiving this error with the opening of VideoWave and Create DVD. On a whim, I decided to check a setting that recently I had used to clear up some issues after a clean boot (boy that can throw one for a loop if you've never done this). Go to Start> Run> type in services.msc in the box and hit O.K. This brings up a screen with multiple items which can be started, performed automatically, performed manually, or disabled. Grab the menu bar at the top just to the right of Name and pull it to the right to see things a little better. I searched for Roxio and Sonic entries. I found no Sonic entries. I did find several entries which had Roxio as the system service. Each of those ended in a 9 or 12. I don't have any Roxio 9 products installed (they were taken out with the uninstall). There are several entries with 12 at the end and I figured they applied to Creator 10 (logic would make you think they would in in 10, but no....). So, I disabled any Roxio service ending with 9 and changed any Roxio service ending in 12 to automatic. I did this by left clicking and selecting the service then I right clicked to bring up a dialog box. Left click on Properties and in the middle of the next box it says Startup Type. I select the drop down box and chose automatic for any of the 12 services and disable for any of the 9 services. I then hit Apply and then OK. One more step though, make sure you look in the upper left corner and select the blue Select to make sure everything is committed. You can only do one of the services at a time. Now try and see if it works. I am not responsible for anything that might happen, so make sure you remember what you changed. It's been working for me so far. I'm using Creator 2010 on Win XP SP3. Dell Dimension 9100. 4 GB of RAM.