I too am having the same exact problem with photoshow deluxe 4. I've been using this version since 2005 with no problems until now. I too bought it online from Simple Star. I wrote to customer support today and hope someone can help. I have hundreds of my children and grandchildren's photos stored on it so I hope it will load if I disconnect the internet as u suggested. At least then I can save them to a folder. Thanks for your post.