Just wanted to add more information in case it is relevant. I checked the type of burner I have, HL-DT-ST_DVDRAM_GH15F_EG00, and checked again for updated firmware drivers. There are none available. I also wanted to make sure that C2010 Pro was recognizing the drive and the drive letter it was assigned in Windows Vista 64. I am fairly confident that C2010 Pro is recognizing the drive since I went to tools and had C2010 open and close the drive tray with no problem. Also, when doing so, it displayed the proper drive letter and the burner listing I provided above.
I then proceeding to attempt to "Configure Roxio Burn Desktop App" in the Tools menu. The options menu was on the screen for a few seconds and then the program crashed and the computer went into restart mode. Unfortunately and sadly, again there were no error codes provided.
I know this isn't much help, but am trying to provide all the information I can in case any of these symptoms trigger a potential resolve. Thanks in advance for any and all help or advice.