New install of Creator NXT 4, replacing Creator NXT
Windows 10 home
AMD A4-3420 APU with Radeon HD
HD Graphics 2.80 Ghz
64 bit operating system x64-based processor
I am having a problem burning a DVD using Creator NXT 4, Create DVD. I have read the various posts here and tried the suggestion to turn of the anti-virus program (Windows Defender), the firewall (Windows Firewall) and registry cleaner (Ccleaner) run the repair of NXT4, reboot, and turn all of the above back on. This did not solve my DVD burning problem. I have also tried an update of drivers from hp, also based on information from a post here. I updated using hp Support Solutions. That has not fixed my problem.
I have also been trying to use Roxio Tech Support, so, below is detail of other suggestions that I have tried to this point. The Tech Support has been very slow, it has been spread out over six days. And at this point, I have not received a suggestion that has corrected the problem.
ME: New install of Roxio Creator NXT4. Replaced Roxio Creator NXT because Videowave stopped working. Couldn't fix. Now using NXT4, trying to Create DVD. Click DVD to create new project. Select theme, drag content (.mpg file), preview the program. Looks great. Using the burn key, try to burn to DVD. Won't burn. Says, Burning Disc, Please Wait, 0%. Never changes from 0%. Does not burn. Have reinstalled program. Still doesn't work. Very frustrating!
A note here. I have allowed to let the burn process to run for as long as an hour. During the time, while trying to solve the problem, I have attempted the burn process over 20 time. Each time the result is the same. Nothing ever happens, it stays at 0%, and I must cancel the process for it to stop. There is never an error message. It does not lock up my computer, as I can cancel. The program indicates that the DVD has not been burned and I must click “finish”, in order to end the process.
TECH SUPPORT: Please try and/or check for the following.
·Try burning using another disc ? Use of a disc with RW lalbel is recommended for you can use it over and over.
ME: I have tried several discs. No RWs. 4.7GB and 8.5GB DVRs.·
TECH SUPPORT: Please check if there are corrupted file on your image for they might be the one causing your files to not burn.Corrupted file on my image?
ME: How would this be determined? If you mean the video clip file that I dragged while using My DVD, if it was corrupt, why would the preview work? I have tried a different video clip. Again, I can preview the program just fine. Does not burn.
TECH SUPPORT: Please check your DVD drive's driver if it is in the latest version.
ME: I have searched for an update and the result was "Best Driver Already Installed.
ME: Since I sent my first email, I have tried this: From Videowave, I have a four clip production completed. I clicked on the DVD icon and a video file is created and I saved it. I can then go to the Burn Data Disc screen, add the video file and burn a DVD. It burns just fine and I can play the production on my DVD player. This works to get my clips to a DVD, but I don't get the theme, menu, titles, etc. that I am suppose to get from My DVD. If the burn is successful from the Burn Data Disc , why does it not work from the My DVD? I have now also used the program to successfully burn an audio CD.
TECH SUPPORT: Please do the following.
Delete Temporary files.
• To delete the Windows Temporary Files, please follow these steps: a) On your keyboard, press and hold the "Windows Logo" and the "R" keys to launch the "Run" dialog box. On the "Run" box, type: %temp% c) Click "OK" or press "Enter" to open the Temp directory folder window. d) On your keyboard, press and hold the "Ctrl" and the "A" keys to Select All of the files. e) Press the "Delete" key and then click "Yes" on the message asking if you are sure to move the selected items (files) to the Recycle Bin. f) Skip all files that cannot be deleted (there are usually about 3 to 5 temp files in use by Windows at any given time which cannot be deleted). g) Close the Temp directory folder window.
• To delete the Temporary Internet Files, please follow these steps: a) Press and hold the "Windows Logo" and the "R" keys to launch the "Run" dialog box. On the "Run" box, type: inetcpl.cpl c) Click "OK" or press "Enter" to launch the Internet Properties dialog box. d) Click the "General" tab and under "Browsing history", click "Delete". e) On the "Delete Browsing History" dialog box, put a check on the box for "Temporary Internet files and website files" then click "Delete". f) Click "Apply" and click "OK".
Let me know how this goes.
ME: I followed the steps that you detailed. The temporary files were deleted. The temporary internet files were deleted. I then went to My DVD to set up my theme, drop and drag my .mpg clip in and then previewed the program. Again everything worked great up to this point. I clicked the DVD burn key, and again nothing. Stays on 0% and no burn. I went back to the temporary files and here is what is now in there: MYDVDtemp Images (empty) SubPicProd thumbnailVideo_TD (empty)ProduceTemplateROXF065ROXR065temp
I have gone to my program files to do some checking. In ProgramFiles>Roxio>RoxioBurnDated 8/14/2015contents: RB_Contextmenu64.dll and RB_VirtualFolder64.dll In ProgramFiles(x86)>Roxio Roxio Folder (dated 3/10/16)Roxio Creator NXT (22 folders all dated 1/9/2014)Roxio Creator NXT 4 (24 folders some dated 3/10/2016 and some dated 3/17/2016) I thought that Roxio Creator NXT was removed during the installation of NXT 4? Why is there a NXT folder still in my program files (x86)? Could this be causing a problem? What is the Roxio Burn folder from 2015 doing in my program files? Could this be causing a problem? I see that there is a Roxio Burn folder inside the NXT 4 folder and it is full of "stuff". Is the ProgramFiles>Roxio>RoxioBurn the problem?
ME: I was concerned that there were still old program files on my computer after the install of NXT4. I sent you a list of these folders in my last email. I have now removed all Roxio folders and uninstalled NXT and NXT4 from my computer. I then reinstalled NXT4. Now all of the folders are back, but they are all dated 2/22/2016. There is no longer an NXT folder. Only NXT4. After this, I went into MY DVD to set up my program. Same problem when I try to burn a DVD. Stays on 0%. I then tried a different approach by trying to save the project to an ISO image. I was planning on using the Burn Data Disc and burning the ISO file in this manner. I have been using the Burn Data Disk and it works fine. When I selected the Save Project to an ISO Image command, I got this error message: Unknown Error Exception from HRESULT:0xC20100AD then: MYDVD App has stopped working. Close Program. So, not only can I not burn to a DVD, but I cannot save the project to an ISO image.