I've been using RecordNow for some time, with good results. I recently installed something on my machine called SpeedUpMyPC, and started getting a RecordNow error message "unable to find network resource". After looking at the support stuff here on the website I decided a full uninstall of RecordNow and a clean re-install would probably do the trick.
So, having uninstalled the SpeedUpMyPC thing, I followed the intructions for a complete uninstall. However, it would not let me uninstall a file called DC_ShellExt.dll. I got rid of everything else, downloaded RecordNow 10 and proceeded to install it. I couldn't complete the process, because I got the error message "Unable to find certificate file". It's mpossible to cancel the installation process - it cycles round and round.
So now, everytime I start up, it tries to complete the installation and I get the same error message. Logically, it seems to me that the DC_ShellExt.dll file is the root cause of the problem. Any ideas on how to solve this? Thanks in advance for anything you can suggest.