Thanks for your help. I tried to update the firmware for my burner (model HL-DT-ST DVD-RW GWA-4080N, Revision 0C09, Driver 5.1.2535.0)
but HP did not see to have anything useful for my model (HP pavilion zv5330ca). If fact, after checking their site I thought I would try their self detect feature (which made me use IE AND download ActiveX - Yecchhh!) so anyway, it found 35 others and wanted me to pick one, none of which were my model!! Really useful.
I will try a clean install and see if that works. Also, thanks for noting the difference between using creator classic and drag to disc! Much appreciated! P.S. My computer is 6 years old and has worked wonderfully in the past but it may be time to retire it. AND I do like Roxio products.