Sorry, this topic has been gone over quite a few times, but I've followed the instructions and I can't get it to work. Roxio Creator 2009 worked very well for during November 2008 when I was digitizing some LPs and Cassette tapes. I had posted a question about recording levels under the forum name Dr Keith, and the help I received worked.
This is very long; I'm sorry, but I wanted to give a step-by-step of what I've done to see if anyone can see what I might could do differently.
For some reason, Roxio quit working a while back. Upon bootup, I would receive an error message "Roxio has encounterd a problem and needs to close". This would occur without even launching the program. After reinstalling Roxio from my Installation CD, the problem resolved. Several months ago, I tried to burn some music to CDs. Sorry, but I cannot remember whether I used Roxio or the CD burner that came with my laptop.
A couple months ago, my hard drive crashed. Dell sent a new one which I installed. I reloaded my OS and reinstalled all my programs. All of them work perfectly including Quicken, MS Office, Finale, etc. I reinstalled Roxio Creator 2009 from the CD (which takes a long time). I would receive the same windows error message as before. Finally I simply ran msconfig and unchecked the Roxio programs in Startup.
I have recently become interested in Roxio again after having downloaded some long flac files that need to be broken up into smaller tracks. I could not get Roxio to work - even after reinstalling it from the CD. One of the windows error messages led me to the Roxio website where I downloaded the SP4 hotfix. After downloading and installing it, I could get the main Roxio Creator 2009 screen to come up, but could not get any of the processes to launch. I would receive the error
"The certificate file is missing or has been corrupted. Please re-install it."
I searched the forum and found a Knowledgebase article with a link to a DeleteCertFiles fix. Running it did not fix it. I uninstalled Roxio and reinstalled it. Once, I received the message about needing files from Creator 2010. I searched and found Knowledgebase Article: 000217CR "You must install Roxio Easy Media Creator 10 . . . " I downloaded the 2009ContentDiscError HotFix.zip and saved it to my desktop and have run it several times.
I also found Knowledgebase Article: 000206CR Complete Uninstall of Creator 2009 and 2010 (Win XP). I have followed these instructsions 2x.
Somewhere I read something about uninstalling the Microsoft .NET Framework files. I did this and performed a clean install and the problem has persisted.
I hate to be longwinded, but I'm quite angry about this. Following are the steps I took today - after having already performed 2 clean installs yesterday:
With Knowledgebase Article 000206CR Complete Uninstall . . . (Win XP) in hand, I did the following:
1. I copied the files from the Installation CD into a folder on my desktop. Somewhere I read that that might help.
2. I downloaded REVE Uninstaller as recommended by someone on the forums.
3. I downloaded CCleaner (Registry Cleaner with some other tools)
4. I put the other hotfixes: (a) DeleteCertFiles Fix, ( 2009 ContentDiskError HotFix, and ( SP4 Update into a folder on my desktop for later use.
5. Using REVO Uninstaller, I uninstalled Roxio Updater first, then Roxio Creator 2009. REVO's deeper registry cleaner found 10,803 instances of Roxio items and deleted them. It also found 1,749 left over Roxio files and deleted them.
6. Using REVO Uninstaller, I uninstalled SmartSound.
7. Using REVO, I uninstalled the MS .NET Framework programs (all three) that had been recommended in another KB article.
8. Using msconfig, I unchecked ALL programs in my Startup Folder.
8. For the heck of it, I rebooted and ran msconfig again. There were still a couple Roxio items remaining in the Startup and Services tabs. Using one of the utilities in REVO Uninstaller, I was able to delete them, so they were gone next time I rebooted and ran msconfig.
9. Using CCleaner, I cleaned up the Registry of all "problems".
10. Using Microsoft Windows Installer Clean Up Utility recommended in the abovementioned Knowledgebase Article, there were no Roxio, SmartSound, or other related files found.
11. I deleted the Roxio folders mentioned in Step 5 of the KB Article.
12. CCleaner also cleaned out my caches, cookies, temp files, etc (couple thousand of them).
13. I did not run Regedit (Step 7) because this was done during the second phase of the uninstallation phase of REVO Uninstaller.
14. I enabled all remaining processes (now no Roxio processes seen) in msconfig startup and rebooted.
15. Following recommendations in a Knowledgebase Article on Preparing Your Computer for Installing Roxio, I downloaded and installed ALL available updates for WIN XP. This included the MS .Net Framework programs that had previously been removed, but I thought they might be necessary. Roxio installs them anyway. Then I downloaded and installed any updates to my MS Programs, Windows Media Player 11, etc.
16. I rebooted. Ran msconfig, once again, unchecked all processes in the Startup tab. Then Rebooted.
17. Using the Desktop folder instead of the Installation CD, I lauched setup, entered the key from my CD case and reinstalled.
18. After the process was complete, I allowed the computer to reboot.
19. Near the end of reboot, I received the old message again: "Roxio has encounterd a problem and needs to close".
20. I launched the Creator SP4 Hotfix saved on my desktop. After reboot, I did not receive this error.
21. I launched Creator (using the star-shaped icon) and the program loaded.
22. I clicked on "Edit Audio" and, after a moment, received the same old error: "The certificate file is missing or has been corrupted. Please re-install it."
23. For the unpteenth time, I ran the DeleteCertFix again, but the same error occured next time I tried to launch a task.
So, I'm at my wit's end. I can't understand why I cannot get this program to work on this same computer that ran it in November of 2008. I have submitted a request to Roxio Support and am waiting for a response. I definitely do not want to spend an additional $50 or so to upgrade to 2010 unless I get a money-back guarantee if I can't get it to work. If I can't get 2009 to work, I don't see how 2010 will work.
My son swears that he has a free program on his laptop (same computer as mine) that will read my flac files, convert them to mp3, and allow me to split them up into smaller tracks. I'd like to get Roxio working, because I have several more LPs that I will want to digitize eventually.
So, I would greatly appreciate any insight those of you who have successfully solved your installation problem might have. It was said that the Clean Uninstall/Reinstall should solve all the problems, but it hasn't in my case - unless I have not followed the steps correctly. That is why I listed them above.
Info about my system:
Win XP Professional, Version 2002, SP3
Dell Latitude 830, Intel Core 2 Duo CPU
T7300 @ 2.00 GHz
1.00 GHz, 2.00 GB RAM
I have 100GB free disk space on my hard drive.