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About kzimmer0817

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  1. sknis, Thanks; I try not to be a quitter. Once in to it, it kinda becomse a challenge, and I don't want to let this thing beat me. I came to the conclusion many years ago that computers definitely have personalities. I think some are even possessed - hee hee. That came after I had some printing problems with my UNIX based office computer. There's got to be a rather simple solution. I'm not running anything weird on my laptop. Roxio is an off-the-shelf product. I should really only have to stick the CD into the drive and install. Perhaps I should de-install McAfee completely next time I perform a clean install. Then I can re-install it to see if that works. I think I'm going to hold off on someone's suggestion to de-install Win XP SP3 unless I hear otherwise from your expert. I had delayed installing SP3 for a while because I had heard that there were issues with it. At some point it must have installed itself. Removing SP3 sounds like it's going to entail a lot of work. I will have to remove Internet Explorer 8 first. Then I will have to remove the SP3 thru some kind of back door approach since it doesn't show up in my add/remove programs screen. The person who posted the issue about SP3 seems to be conscientious and knowledgeable. My son keeps telling me that I should use Mozilla Firefox instead of IE, but I've read of some conflicts between Roxio and FF. Interestingly, I didn't find anything else on the forum about SP3 causing problems with Roxio, and I assume that many people are using the two together with no problems. Thanks again, Keith
  2. kzimmer0817

    XPSP3 Update

    OuterBank Did you ever install WinXP SP3? I guess I was wondering if SP3 simply caused problems in the installation of Roxio 2009 such that it could be installed after Roxio was up and running or if it caused problems with the program in general. I'm assuming that you finally got your Roxio working properly. I've posted a couple lenthy messages about my difficulty - which sounds like others have had the same problem. I've followed the instructions given by other, and I continue to receive the message about the missing or corrupt certificate file. I tried to send you a private message, but I don't think it sent. I happened upon your posting about the SP3 issue, so I will research it. It's the only thing that I haven't yet tried during this process. I'm running WinXP SP3. It's kind of a big deal, because, according to an article on microsoft related to this, it appears that I will have to uninstall Internet Explorer 8 if I remove SP3. So, in order for me to try out this experiment, I will have to uninstall IE 8 first, then use a back door approach to removing WinXP's SP3 (since it doesn't appear in my add/remove programs window) described in a microsoft article. Then, I should be able to reinstall Roxio and it should function properly. Gee, how long do I want to continue doing this before I simply seek out another product that I can install? Thanks, Keith
  3. I "think" I've done this, and I still have problems. So, Roxio will add its own dotNET programs during installation. Now, do you go ahead and let the WinXP automatically update the dotNET files after Roxio is installed? I've recently posted a few very lengthy messages about my own struggle with this. I cannot claim any success, yet. I've cleaned everything and I still get the same error about missing or corrupt certificate file. Thanks, keith
  4. sknis, An update. I did what you suggested. As best as I could tell, I already had DirectX 9. Nevertheless, I went to the Microsoft website and downloaded what is supposed to be the newest version of DirectX 9. I didn't see anything about 9c, though. I re-downloaded the XML4 and installed it. I went to the page you mentioned about Creator 10 and downloaded the little fixes. I had already followed carefully the instructions for Preparing Your Computer for Roxio as well as those for Complete Clean Uninstall and Reinstallation of Creator 2009. The only differences were that I used Revo Uninstaller to remove the programs. I used the advanced method which is supposed to dig deeper and search for any trace of the program. I also used this program to remove the dotNETFramework files as well - even thought they are reinstalled in some form during the Roxio Installation process. I used Revo Uninstaller to remove several other programs from my computer as mentioned earlier. I used CCleaner to clean the Registry of any traces of the programs. I disabled ALL the startup processes using msconfig, rebooted, and re-ran Revo's Cleaner as well as CCleaner. I found more folders and files for Roxio and deleted them after which I re-cleaned the Registry using CCleaner. I had already copied the installation files to my hard drive. I reinstalled Roxio from the hard drive. After finishing it and rebooting, I immediately received the same Windows error about closing. Then I installed the Roxio SP4 Fix and rebooted. Thru msconfig, I enabled all the processes in the Startup tab. After reboot, I launched Roxio Creator 2009 (using the Star-Shaped icon) and was taken to an online Registration Screen. I was so excited, because I figured that some missing "key" would be downloaded onto my computer and my problem would be solved. After the registration, I launched Roxio and had the same old problems. I keep getting the "Certificate File is Missing or Corrupted, Please Re-install". OK. I've been thru 11 years of college after high school. I'm having difficulty understanding how I'm getting a certificate file error upon installing a program from the original CD (or even from the files copied to the hard drive) onto an essentially virgin system. I looked at the DeleteCertFile Fix to see what it did. All it does is delete two files from a folder. I located the folder and observed the process that happens when I launch Creator. 1st thing is a rxc file appears in the folder upon launch. When I click on a task such as Edit Audio, a file named sarlicense11 appears in the folder immediately before the error appears on screen. So, running the little fix does nothing except delete the files. It does nothing to whatever is writing those files. So I just keep going around in circles. I've tried everything I've been able to find on the forum from others who are experiencing the same kind of problem. some suggestions have been given to others, but I'm not seeing any success stories from folks who have tried these things and succeeded. A couple people have vented some frustration and were rebuked for it. I don't want to bash the program, because it worked for me in November 2008 when I digitized some LPs, but I cannot understand why it's not working now - especially why it won't work after a complete uninstall and clean reinstall. Any other time I've had a program quit working due to a file becoming corrupted, all I've ever had to do is simply reinstall from the original CD (or floppies). So, if someone can read carefully my previous postings that show the steps I've taken and find anything I might have done incorrectly or out of order, please let me know. I'm certainly exercising some diligence in this - perhaps for the challenge, but I'm getting tired of it. Perhaps Roxio doesn't work on some computers or systems due to weird conflicts with motherboards, chipsets, processors, etc. I've heard of that kind of problem. I know this is a good program when it works and that several thousands of people are using it successfully. For some reason, it refuses to work for a few. Following is - I'm sure - way too much information, but after another poster's expression of frustration, he was asked for information about his system. I already gave that at the end of my 1st posting of this thread. Here are the programs that I have installed on my Laptop - as copied from the Revo Uninstaller screen (essentially the same list as appears in the Add/Remove Programs WIN XP Control Panel process. Please tell me if there's anything here that looks troubling. Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Apple Application Support Apple Mobile Device Support Apple Software Update Broadcom Gigabit Integrated Controller BS.Player Free [the freeware program for playing flac files] CCleaner Citrix XenApp Web Plugin Conexant HDA D330 MDC V.92 Modem Finale 2008 Garritan Instruments for Finale Intel® PROSet/Wireless Software iTunes Java 6 Update 20 McAfee Internet Security McAfee Online Backup Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft ActiveSync Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Office Home and Student 2007 Microsoft Visual C++ 2005 ATL Update kb973923 = x86 8.0.50727.4053 Microsoft Visual C++2005 Redistributable Midisport 2x2 1.0.0 MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP3 Parser MSXML 4.0 SP3 Parser (KB973685) Net Nanny Parental Conrols NVIDIA Drivers Oz776 SCR Driver V1.1.4.2 Power DVD QuickTime Roxio Creator 2009 [Version says 11.0] Roxio Update Manager SAMSUNG Mobile USB DRIVER( v1.6 ScrewDrivers Client v4 SigmaTel Audio Windows Installer Clean Up Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Adobe Reader 9.3.2 Quicken 2007 Microsoft User-Mode Driver Framework Feature Pack 1.0 SmartSound Quicktracks Plugin Dell Resource CD PDFCreator Sibelius Scorch (ActiveX Only) Revo Uninstaller 1.88 Hope this helps. Thank you. Keith
  5. I will try that. BTW, I have already downloaded xml 4sp3. I can't remember if I did it before I did the most recent re-install or not. I'm trying to keep a log of each step I take. According to my main screen for REVO Uninstaller, I have the following installed: MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP3 Parser MSXML 4.0 SP3 Parser (KB973685) I searched for DirectX on my system and found the following: In the folder c:\windows\microsoft.NET\DirectX for Managed Code\ are many files. right-clicking on some of them and looking at properties>version numbers shows numbers around as well as many files with version numbers around In the folder c:\windows\system32\DirectX\Dinput are a bunch of files that say modified in April 2008 but created in March 2010. In the folder that contains all the files from my Roxio Installation CD is the following folder: DIRECTX_NOV07. In it are numerous Cab files. I can't find a version number, but most begin with a date. A few examples are Apr2005_d3dx9_25_x64, Apr2006_d3dx9_30_x64, APR2007_d3dx9_33_x86, AUG2007_d3dx10_35_x64 plus numerous others. So I don't know if this means that I already have DirectX 9c on my system or not. Nevertheless, I will download the most recent of DirectX 9 from the Microsoft website. The microsoft update website mentions that the DirectX cannot be uninstalled, so one should create a restore point prior to installing. Regarding the Microsoft .NET Framework, it appears that these files are also on the Roxio Installation CD in a folder named dotNETFramework. I have already Removed these files from my system as recommended by others on the Forum. These files are also updated from using Microsoft Update, so I checked the box to not show these updates in the future. So I'm assuming that I should use the files that came with the Roxio Installation CD. So, since my posting last night, I did the following: 1. Downloaded and installed XML4 SP3 2. Re-installed Mozilla so I could uninstall it again. 3. Using REVO Uninstaller, I removed the following programs: Mozilla Firefox Roxio Updater SmartSound Quicktracks Plugin Roxio Creator - using REVO advanced deep scanning removal Open Office Facebook Plugin pdfforge toolbar Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft .NET Framework 3.5 SP1 Microsoft .NET FRamework 3.0 SP2 Microsoft .Net Framework 2.0 SP2 Microsoft .NET Framework 1.1 Microsoft Silverlight 4. I did another Registry Cleanup. So, as soon as my daughter's graduation party drop-in is over, I plan to download the DirectX 9c as you suggested. I already have the XML 4.0. Then I will attempt another installation. I'm still waiting to hear from Roxio Support. Thanks, Keith
  6. Sorry, this topic has been gone over quite a few times, but I've followed the instructions and I can't get it to work. Roxio Creator 2009 worked very well for during November 2008 when I was digitizing some LPs and Cassette tapes. I had posted a question about recording levels under the forum name Dr Keith, and the help I received worked. This is very long; I'm sorry, but I wanted to give a step-by-step of what I've done to see if anyone can see what I might could do differently. For some reason, Roxio quit working a while back. Upon bootup, I would receive an error message "Roxio has encounterd a problem and needs to close". This would occur without even launching the program. After reinstalling Roxio from my Installation CD, the problem resolved. Several months ago, I tried to burn some music to CDs. Sorry, but I cannot remember whether I used Roxio or the CD burner that came with my laptop. A couple months ago, my hard drive crashed. Dell sent a new one which I installed. I reloaded my OS and reinstalled all my programs. All of them work perfectly including Quicken, MS Office, Finale, etc. I reinstalled Roxio Creator 2009 from the CD (which takes a long time). I would receive the same windows error message as before. Finally I simply ran msconfig and unchecked the Roxio programs in Startup. I have recently become interested in Roxio again after having downloaded some long flac files that need to be broken up into smaller tracks. I could not get Roxio to work - even after reinstalling it from the CD. One of the windows error messages led me to the Roxio website where I downloaded the SP4 hotfix. After downloading and installing it, I could get the main Roxio Creator 2009 screen to come up, but could not get any of the processes to launch. I would receive the error "The certificate file is missing or has been corrupted. Please re-install it." I searched the forum and found a Knowledgebase article with a link to a DeleteCertFiles fix. Running it did not fix it. I uninstalled Roxio and reinstalled it. Once, I received the message about needing files from Creator 2010. I searched and found Knowledgebase Article: 000217CR "You must install Roxio Easy Media Creator 10 . . . " I downloaded the 2009ContentDiscError HotFix.zip and saved it to my desktop and have run it several times. I also found Knowledgebase Article: 000206CR Complete Uninstall of Creator 2009 and 2010 (Win XP). I have followed these instructsions 2x. Somewhere I read something about uninstalling the Microsoft .NET Framework files. I did this and performed a clean install and the problem has persisted. I hate to be longwinded, but I'm quite angry about this. Following are the steps I took today - after having already performed 2 clean installs yesterday: With Knowledgebase Article 000206CR Complete Uninstall . . . (Win XP) in hand, I did the following: 1. I copied the files from the Installation CD into a folder on my desktop. Somewhere I read that that might help. 2. I downloaded REVE Uninstaller as recommended by someone on the forums. 3. I downloaded CCleaner (Registry Cleaner with some other tools) 4. I put the other hotfixes: (a) DeleteCertFiles Fix, ( 2009 ContentDiskError HotFix, and ( SP4 Update into a folder on my desktop for later use. 5. Using REVO Uninstaller, I uninstalled Roxio Updater first, then Roxio Creator 2009. REVO's deeper registry cleaner found 10,803 instances of Roxio items and deleted them. It also found 1,749 left over Roxio files and deleted them. 6. Using REVO Uninstaller, I uninstalled SmartSound. 7. Using REVO, I uninstalled the MS .NET Framework programs (all three) that had been recommended in another KB article. 8. Using msconfig, I unchecked ALL programs in my Startup Folder. 8. For the heck of it, I rebooted and ran msconfig again. There were still a couple Roxio items remaining in the Startup and Services tabs. Using one of the utilities in REVO Uninstaller, I was able to delete them, so they were gone next time I rebooted and ran msconfig. 9. Using CCleaner, I cleaned up the Registry of all "problems". 10. Using Microsoft Windows Installer Clean Up Utility recommended in the abovementioned Knowledgebase Article, there were no Roxio, SmartSound, or other related files found. 11. I deleted the Roxio folders mentioned in Step 5 of the KB Article. 12. CCleaner also cleaned out my caches, cookies, temp files, etc (couple thousand of them). 13. I did not run Regedit (Step 7) because this was done during the second phase of the uninstallation phase of REVO Uninstaller. 14. I enabled all remaining processes (now no Roxio processes seen) in msconfig startup and rebooted. 15. Following recommendations in a Knowledgebase Article on Preparing Your Computer for Installing Roxio, I downloaded and installed ALL available updates for WIN XP. This included the MS .Net Framework programs that had previously been removed, but I thought they might be necessary. Roxio installs them anyway. Then I downloaded and installed any updates to my MS Programs, Windows Media Player 11, etc. 16. I rebooted. Ran msconfig, once again, unchecked all processes in the Startup tab. Then Rebooted. 17. Using the Desktop folder instead of the Installation CD, I lauched setup, entered the key from my CD case and reinstalled. 18. After the process was complete, I allowed the computer to reboot. 19. Near the end of reboot, I received the old message again: "Roxio has encounterd a problem and needs to close". 20. I launched the Creator SP4 Hotfix saved on my desktop. After reboot, I did not receive this error. 21. I launched Creator (using the star-shaped icon) and the program loaded. 22. I clicked on "Edit Audio" and, after a moment, received the same old error: "The certificate file is missing or has been corrupted. Please re-install it." 23. For the unpteenth time, I ran the DeleteCertFix again, but the same error occured next time I tried to launch a task. So, I'm at my wit's end. I can't understand why I cannot get this program to work on this same computer that ran it in November of 2008. I have submitted a request to Roxio Support and am waiting for a response. I definitely do not want to spend an additional $50 or so to upgrade to 2010 unless I get a money-back guarantee if I can't get it to work. If I can't get 2009 to work, I don't see how 2010 will work. My son swears that he has a free program on his laptop (same computer as mine) that will read my flac files, convert them to mp3, and allow me to split them up into smaller tracks. I'd like to get Roxio working, because I have several more LPs that I will want to digitize eventually. So, I would greatly appreciate any insight those of you who have successfully solved your installation problem might have. It was said that the Clean Uninstall/Reinstall should solve all the problems, but it hasn't in my case - unless I have not followed the steps correctly. That is why I listed them above. Info about my system: Win XP Professional, Version 2002, SP3 Dell Latitude 830, Intel Core 2 Duo CPU T7300 @ 2.00 GHz 1.00 GHz, 2.00 GB RAM I have 100GB free disk space on my hard drive. Thanks, Keith
  7. How can I get back to my old user name? I joined in November 2008 as Dr Keith. I got my question answered at that time. Now I have a question and I couldn't remember my forum name. I rejoined using kzimmer0817. I cannot remember my password for Dr Keith. Is there any way I can re-access that former screen name?