Well I certainly don't work for Roxio, and can vouch for at least one of the others as not working for Roxio. I think we all can and do, understand how these programs can raise your BP, but accusations most likely will get you no help at all. The folks on this forum just like to help people. And speaking for myself, it helps me learn when I try to help others.
I've never used Acronis. I don't use backup software. Most of the time, if not always, you have to retrieve those backed up files with the same program, which I don't care for. I always have Windows and thats what I use to back up. To an external drive. I agree with what I think the others are saying. I don't think the problem is Roxio. I've had LOTS of problems with Roxio over the years. I don't defend them. Have you tried other burning software? I would try another data burning/backup software. I'm sure you can at least find a free trial of some kind on the net. If that don't work, I would look at your PC as the culprit