See attached "screen scrape" files for details of erros, environment, etc.
Frustrating! It worked fine for a day or so as I was making b/u copies of DVDs, then this. I get a runtime error during disk copy in the Copy and Convert Video sub program. I copied 15 DVDs, then the problem occurred. Once the problem occurs, I have to go into Windows Task Manager to kill the processes:
and start over again with the same result since yesterday afternoon, and it's 10:00 PM EST in the U.S. Sometimes "sledgehammering" the procs doesn't work either, so there's something hanging around that I can't find, so I reboot. I've tried both a warm and a cold system start, but while I might get Roxio and the Copy and Convert sub proc to launch again, the problem persists. A cold start usually fixes all problems; but this time, something serious is happening, and I'm at a loss.
I tried to repair installation in Control Panel; the installer abends because it can't find the package named rcprod.msi and is looking for it in:
C:\Users\TrainerNJ\AppData\Local\Temp\RoxioCreator2012_JX90AXD0R13\ROXIOCENTRAL_6X\ . Oddly, it gives me a Setup Wizard Completed Successfully message when it's done; go figure.
Neither the package nor the location exists anywhere on my computer; one copy of my software backup CD [created from the download] is bad, and the other [the copy of the copy] has only the privious version of Roxio. The system is generally solid; the physical drives are good, and I've got a RAID 1 configuration, so I sometimes wonder if the location ever existed, but I'll take Roxio at their word.
I haven't contacted support for this. Their first response is to come here or to upgrade; so here I am. They were unable to fix a previous problem I had, and as I'm no longer in a warantee period, I'm disinclined to pay for a bug fix if that's what it is; though even I'll admit that's not likely - it worked for awhile. This verson of Roxio is it for as long as I can keep it working, and then I will look at other software options. In the meantime, anybody's input is appreciated.
I haven't "played" with Roxio for awhile; I find the product's behavior unpredictable. Do others have the same experience?
For completeness; I'm running Vista 64 bit; SP1 with current updates except SP2. Please don't suggest I need Vista SP2; I've tried it. The installation completes "successfully", but nothing happens. A MS release note I found on the problem and tried doesn't seem to help. I can't upgrade to Windows 7; my system fails some kind of compatibility check though I bought the box with Vista installed and a Windows 7 CD, and now Windows 8 is available anyway, and by the time I get around to it, Windows 9 will be available if not already. I don't have the time just now to find the problem myself, and I can't afford to be without a machine if I send the box out for repair. I don't want to go down a rat hole fixing this problem; so if anybody has a quick fix [other than buy new,] I'm all ears.
edit: CD key redacted