Soccerdad - did you ever get this resolved? I'm in exactly the same boat as you. I'm a newbie, got Creator 11 with virtually an identical Dell. I have the Blu-ray choice grayed out. I've e-mailed Dell, and all they do is refer me to technical support, when all I need to know is should the plug-in have come with the already installed software. Roxio has been even less helpful, since they don't send you a new e-mail with a link when they have replied to your last post. They haven't seemed to understand what my issue was, despite multiple attempts. I finally asked if I could simply purchase the plug-in, only to be told that the plug-in is no longer available. That's hard to believe, given the computer's only two months old. Why sell software that you can't update? In any event, can you tell me what you did? It seems like Roxio is not-so-subtly pushing us to buy Creator 2012, just so we can use all the tools of Creator.