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jmstark

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About jmstark

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  1. I have exactly the same issue. Random black frames. It has happened (and ruined) multiple video projects. It happens upon outputting to DVD as well. I have investigated it thoroughly and can not find any pattern on where the issue is happening. I am using 16x9 format and typically using high resolution photos. About 10% of the frames are black and it is random. No relation to the photo or resolution. What is the solution? There is absolutely NO USE doing projects with Videowave with this issue. Very frustrated it has not been fixed. Did not happen on prior versions of Roxio. Please help.
  2. P.S., make sure you have the User folder setup on a 2nd hard drive, different from the one Windows 7 is set up on. To do this you have to select each of the User folders (Pictures, Documents, etc.) and move them to 2nd hard drive location.
  3. Strange. The error generated by the Creator 2011 install was 1303 (and 1603 from another log file) and cited insufficient permissions for the P:\Users\JStark\Pictures folder. Roxio help told me to check to make sure Everybody group had full rights to the folder. So I checked the Security settings in the folder Properties and it only showed JStark user type group and 1 or 2 other groups but did not include SYSTEM, Everyone, or Administrators groups like other computers in my house do. So I manually added Everyone group for the folder (and Music, Documents, and Video folders as well just to be safe). That worked. Can you check your 2nd hard drive User folders and see what comes up on permissions? I had Windows 7 very early on so maybe there was a bug that didn't appropriately move the permissions when the Move option was performed on the User folders.
  4. I resolved the issue by manually adding permission for Everyone group to the Pictures, Music, Documents, and Videos User folders. Any users that moved their User folders to a second hard drive using the Windows 7 Move folders routine will not be able to install Creator 2011 because apparently Windows 7 does not correctly move permissions for Everyone or System or Administrators to these folders. Users have to manually add permissions for Everyone for Pictures (I also added for Videos, Documents, and Music just to be sure) in order for the install to work correctly. This was not required for Creator 2010 so this will be a new issue for Creator 2011.
  5. No, P: is a second hard drive on the computer. Has P:\Users\JStark\Documents etc. folders. The are all officially moved via Windows 7 and work fine with all other software including Creator 2010 Pro. Appreciate the help.
  6. I have same issue. Hours spent trying to install and reinstall Creator 2011 Pro. Have taken all actions to remove prior traces, cleaned registry, turned-off all start up apps disabled Norton Internet Security, updated all drivers, etc. Installer starts rolling back everything. The only possibly unique thing I have on my computer is my primary User and all user files are on a second hard drive (P:\Users\etc.) and I found this error in the log file: --------------------- MSI (s) (B8:48) [21:55:38:414]: Product: Roxio Creator 2011 Pro -- Error 1303.The installer has insufficient privileges to access this directory: P:\Users\JStark\My Pictures\Roxio 3D Samples. The installation cannot continue. Log on as an administrator or contact your system administrator. Error 1303.The installer has insufficient privileges to access this directory: P:\Users\JStark\My Pictures\Roxio 3D Samples. The installation cannot continue. Log on as an administrator or contact your system administrator. MSI (s) (B8:48) [21:55:38:549]: User policy value 'DisableRollback' is 0 ---------------------- I am logged on as administrator so that is not the issue. Also found this in the Sonic_setup log: ---------------------- Action InstallActions.EMC_130.Install failed with exit code 1603. 09/02/10 21:55:50 - Installation failed with error code 1603 09/02/10 21:55:50 - Rolling back installation ---------------------- I have Windows 7 Ultimate machine, NVidia Geforce 9600 728mb graphics, 4gb ram. Please help.
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