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maintken

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About maintken

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  1. I was having some burn issues with my software and tech support indicated it was due to this plugin (RoxioHigh-DefBlu-RayDisk-Plugin_j603CXD0FUL) being missing, even though the software clearly states prior to downloading and purchase it's included in the 2011 Pro version, apparently there are some addiitonal features that are needed in this Accessorie plugin to properly burn in all possible formats, Blu-Ray, AVCHD, 3D etc., so I went ahead and purchased it (it should have been included, this company needs to get a clue about customer service and support) Anyway, after my download, I get the following error message "set up cannot find a valid version of this software upgrade" and the install crashes. I have turned off my virus protection. Any assisatance will be appriciated. I'm running Windows 7 and Roxio 2011 Pro w\SP-1 on a: Systemax 64 bit, Intel iCore5 650 3.2GHz based system w/8gb RAM on ATI Radeon 5700 Frustrated Ken
  2. maintken

    Roxio 2011Pro Backontrack

    Yeeeee Haaaaa... I looked at that selection screen many times and never put 2 & 2 together... Soon as I unselected it from back up sure enough there she was in the drop down as available selection for destination just as you stated. Thanks for all the help. You realize I was just testing your patience right? Otherwise I'd be pretty embarrassed. Respectfully, Ken
  3. maintken

    Roxio 2011Pro Backontrack

    Sorry missed the screen shot that does show the drive:
  4. maintken

    Roxio 2011Pro Backontrack

    Firstly, thanks for all the great responses. I'm using a Systemax SYX-P55-CD53, Intel Core i5 650 @ 3,2 GHz, 8 GB RAM, 64bit ATI Radeon HD 5700 Series running Windows 7. The Sleeve is an EZ-Swap2 by Vantec. It's an SATA mounted in a drive bay and connected to the MB via industry standard SATA cable. Not sure about my BIOS version but drive shows up immedatly in BIOS and also in Windows with no action needed on my part. All other programs including BAck On Track see this drive. Unfortuniately BackOnTrack only sees it partially. I've attached 3 screen shots and as you can see it's visibvle as F:\ drive in one of them but notwhere to be found on the other two? Ken
  5. maintken

    Roxio 2011Pro Backontrack

    Nope
  6. maintken

    Roxio 2011Pro Backontrack

    No, no change it's not there Ken
  7. maintken

    Roxio 2011Pro Backontrack

    Thanks, No luck.. FYI- the drive functions perfectly and is seen by all other programs including Back On Track if I wanted to performn Data or incremental back ups only but I want a non compressed disk image for my safe as a disaster recovery plan in case of natural disater, fire or theft.
  8. maintken

    Roxio 2011Pro Backontrack

    Thanks Brenden: I'm referring to the Advanced Tab. It's NOT showing up in any drop box that will support a complete disk backup, partition or disk image but shows up fine in the incremental or data back up drop downs.
  9. maintken

    Roxio 2011Pro Backontrack

    I recently added a removable HD. Not an external firewire of USB but but a SATA hot-swappable internal drive in a sleeve that removes for safe keeping. All my drives are fully functional including this one and I've already set it up in BIOS and WIndows 7. Roxio BackOnTrack see's it and adds it to the incremental drop down for data back up and that portion functions perfectly however the drop down below for full system or drive imaging doesnt show this drive in the drop down? It should be all or nothing I would think. How can I get it added to both drop down boxes? Any help por suggestions are appriciated. SYstem is brand new all drivers and BIOS updated all software is current ect ect ect..
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