So sorry but I am not a computer savy so need a bit more easy steps. You said
Try starting in safe more or, alternatively, use task manager to shut down any running libraries and then try deleting any roxio items
In Task Manager I went into applications tab and there was nothing there, so I went into Process Tab and there were a big list of files, under USER NAME they varied from Network Service, System, Local Service, Lesley and the CPU was 00 except for the last one which was System Idel Process and the CPU was 99 - do I delete ANY of these?
Tried to go back to C:\Pgroam Files\Roxio and it said 'unable to find a certificate file - I hit OK and then a message came up could not open the cert file reading dll - I hit OK and the machine froze up so I had to close down under task manager. You didn't answer my question 5 about going into browser and clearing out cookes, how do I get to browser? Thanks!