Skins, I love your attitude,always a problem other than the Roxio program,and you pick that up by reading your other post with that smug know more than you attitude that's written between the lines. I have a 6 month old Dell printer. It prints labels from Roxio programs. Prints e-mails from Thunderbird,prints from Firefox,prints from Picasa,prints from Open Office documents,prints from Foxit reader PDF files.Yea.it's a printer problem. No way it would be Roxio. Am I giving up so you can say that dumb &%$ went away. No, but I need someone that's bright enough to think maybe it's a real problem with Roxio, maybe a bad disc for the install? I don't know and don't pretend to know, that's why I'm here.By the way Jim thanks for all you tried.