I Did follow the instructions and the wanted to charge me for tech support. Like I said before I don't have time to sit and try to figure this thing out. Lets put it into perspective. I'm a fireman I get paid for a service that service is life safety. Now when a municipality hires us (because the tax payers pay us for us to work)do you think I, or they have time to sit and figure out why their house is burning? No they pay into a service and expect the product they pay for to work hassle free right out of the box. So now I pose the question why doesn't this program work right out of the box like it was intended? Now Like I said before unfortunately like you i don't have the time to sit at the computer all day and look for this stuff. Little background i was out with my fiance at BestBuy (where this program is $130.00) looking to upgrade my software, when this piece of ^#!& program caught my eye. Instead of going with my instinct on buying the Sony software (which I know will work cause its made by asians) I decided to keep the money here in America and buy this box of ^#!& called Creator 2011 pro by Roxio. Here I would like to restate BUY FROM FOREIGN LANDS THEY WORK!!!! Did I mention it's still cheaper than the junk in the blue box. Which I know you don't care because it works for and your computer. That's fine and all I really don't care. Who knows maybe it's not the program maybe it's my computer. Who knows? Who cares? I'm more pissed about the company not standing behind their software and I really never asked for you to comment on my posts. The internet gives me an outlet to bitch so guess what I'm going to do? You got it......BITCH!!!!! So unless you can really help a dumbass like me figure this crap out, let me bitch!