I have a problem similar to the one described on another post of the same title from SandyJ22. I have followed all of the "getting ready" steps (including getting updated drivers); have remove all of the potentially offensive old software;have done a registry clean-up and compress; have done an install with all start-up items turned off and all but Microsoft's services turned off (using msconfig); have shut down my antivirus; and have installed only the program (from a re-download in case of an initial download error).
What I get is the Roxio logo followed by a window with a non-filled in Roxio box in the left corner and 3 enterable frames - one large one over 2 side-by side smaller ones. I have to use task manager and cancel the service to make the logo and window go away. What I'm wondering is whether this is a registration window or a "give me your name for the registry" thing. I have gotten to this point each of the 3 times I have installed - I have never entered any data in the frames as I don't know what it wants.
I am running a Dell Studio 540S Intel Core Quad Q8300 2.5GHz ; Windows 7 Home Premium SP1 64-bit ; 6 GB ram ; Intel video
I have attached a screen print of the logo and window.
Can anyone tell me what to do to get past the window and into the software?
(edit: to make pic viewable)