I've been communicating with Roxio - trying to get past the initial Tech-Support-talking- to-dumb-user phase to get them to realize I'm no novice with these systems. <grin>
I just went ahead and uninstalled all video processing related applications on the box, cleaned the registry, did a search-and-destroy act on the hard drive and re-installed Creator 2012. We'll see how it goes. I'll try to make sure my system is pretty inactive during the capture process although at this point an i7 really ought to be able to perform well enough not to have to dedicate it to one task. I know video processing is extremely intensive but my system diagnostics don't indicate that this machine is even close to peak performance while capturing. Perhaps I need a "capture card" that has a higher bandwidth than what a USB-2 port can handle. However, this isn't a money-making thing, I'm just converting a bunch of old VHS movies I have to DVD. Hobby-level.
However, the problem I have is not the fact that the video/audio loses a half-second of sync while doing the capture; I don't really care if that happens as long as the output file is clean. What I do care about, though, is the fact that once this happens the application can't gracefully shut down. (How do you spell "memory leak"?). The GUI is responsive enough to pick up the button click event when I tell it to terminate the capture but then the application gets stuck in a loop somewhere. You can't terminate it without a full system reboot. You can get rid of the GUI but the background portion of the task still exists (eating 100MB of main memory while at it). There must be a secondary process running somewhere that's preventing the capture utility from terminating properly - it's slaved to another thread somewhere.
My only issue with Roxio (and I've explained as much to them) is that the program should be able to at-least shut down gracefully. The output file is complete and usable, they need to investigate what would keep it from shutting down, that's all. If I were their director of software development I wouldn't let this one go un-addressed.
Aside from that, though, Creator 2012 seems pretty good. They seem to have cleaned up the GUI a bit and it does run a good bit faster, particularly after it's done doing its initial caching.