Hi all! The techies at Roxio haven't been able to help me so I'm hoping someone here can.....
My story - Installed Roxio Creator in July and it worked great up until about a week ago. I was accessing a videowave production I had created and the program couldn't find my videoclips (which still in the same folder as always, btw). I tried some workarounds I read about here on the forum but nothing would work, Finally I uninstalled and then tried to reinstall creator hoping that would take care of my original problem (e.g., videowave not able to find video segments in an existing production). Since then I have not been able to successfully install roxio. Setup starts fine with the installation of directX and then starts on a rollback of microsft.net v3.5 SP1. During this window is when I get the error message which says roxio creator setup has been interrupted…………. (see attached PDF for this and other screenshots).
I finally decided to do a system restore to get the program back hoping that if I went far enough back I could predate whatever caused the original error in videowave. After restoration, the program was back, but still non-functioning (same issues). I tried to repair the program with the original creator disc but then got a missing rsl.dsl message.
I have since uninstalled and tried to reinstall (again). As I stated, the error messages are attached in a PDF document. When trying a reinstall, I first get a message that the program cant connect to the internet when I try to look for updates (my internet is working fine). This kicks me out of setup and I restart installation, this time skipping the update. Setup starts fine with the installation of directX and then starts on a rollback of microsft.net v3.5 SP1". During this window is when I get the final error message which says roxio creator setup has been interrupted…………. (see PDF).
I am working on a DELL Latitude E6510, running Windows 7 - 32 bit, 4 GB of RAM, 149 GB of hard drive free space. I diasble the firewall, antivirus, and all other start programs before I try to install. I have searched near and far to delete all roxio and sonic files and forders, including those pesky hidden files.
Hopefully somebody here can assist.