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Returns and Cancellations What is your refund policy? The Roxio store by Digital River offers a 30-day money back guarantee. More questions? Back to Main Help Page How do I request a refund? To request a refund, you must look up your order and then use the request a refund option to submit your request. More questions? Back to Main Help Page How do I cancel my order? Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order. To request the cancellation, please contact Customer Service. Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped. More questions? Back to Main Help Page When will I see my credit appear in my account? After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days. Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account. More questions? Back to Main Help Page

I don't see MP4 in the input or output formats for video? Doesn't support AC3 audio either at $30.00 it's a cut-down Al-cheapo version, go for the refund. IT and Network Engineers keep us busy around here. System Requirements Internet connection required for product installation, registration, product updates, and some features Microsoft Windows 10, Windows 8.x, Windows 7 SP1 Multi-core processor highly recommended For data burning and copy, audio capture, and editing: Intel® 1.6GHz Pentium 4 Processor or AMD equivalent, 1GB RAM For video or photo editing, conversion, and playback: Intel Pentium 4 2GHz processor or AMD equivalent and 2GB RAM 1024x768 DirectX 9.0c compatible graphics card with at least 16-bit color setting, sound card, DVD-ROM drive Internet Explorer 7 and above Windows Media Player version 10 and above For burning and disc copy: MyDVD video disc authoring requires 64-bit OS DVD and BD copy, as well as video editing and authoring, may require a large amount of free disk space, up to 10's of GB Multimedia compliant CD, DVD recordable drive For video capture: OHCI compliant IEEE 1394 FireWire card for use with DV cameras or Roxio Video Capture USB for analog sources Input Formats: Video: AVI, DV, HDV, DV-AVI,MPEG2, DVD-Video, DVR-MS, ASF, MOV, WMV, MPEG2 Transport Stream, AVC (H.264), AVCHD1 Audio: Audio CD, MP3, WAV, WMA, AAC, Ogg Vorbis, FLAC, M4a, MP4, Playlists (WPL, ASX, M3U, PLS, XS) Image: JPG, PNG, TIFF, BMP, GIF Output Formats: Video: MPEG2, WMV, WMV HD, AVC (H.264), AVCHD1 Audio: MP3, WAV, WMA, Ogg Vorbis, FLAC, MPEG-1/2, M4a, M4b AAC, Playlists (M3U, PLS, XSPF, WPL) Image: JPG, PNG, TIFF, BMP, GIF Video disc formats: DVD, Mini DVD, Blu-ray2 Data disc formats: CD-R/RW, DVD+R/RW, DVD-R/RW, DVD-R DL, DVD+R DL, DVD-RAM, BD-R/RE, BD-R/RE DL Disc image formats: read ISO, C2D, BIN/CUE, and GI; write ISO Supported Languages: English, French, Italian, German, Spanish, Dutch, Japanese 1 AVCHD with AC-3 audio requires Windows 10 2 Requires purchase of a separate Blu-ray plug-in from within the product to burn video to Blu-ray Company Info Newsroom Contact Legal Information EULA Site Map Copyright © 2021 Corel Corporation. All rights reserved. Terms of Use | Privacy | Cookies

Can't you answer these questions? Open device manager expand sound, video, and game controllers. Now plugin and unplug the USB Device what changes? Do you show anything under 'other devices when you do the above?

Open device manager expand sound, video, and game controllers. Now plugin and unplug the USB Device what changes? Do you show anything under 'other devices when you do the above? I asked " The drivers are designed to work with Roxio Game Capture software what software are you trying to use the capture device with????????"

Tried them where? With what? Did you show any drivers installed before you "tried them"? Did you uninstall or delete Roxio or generic drivers before installing "tried them"? The drivers are designed to work with Roxio Game Capture software what software are you trying to use the capture device with?

Any driver you need is on the installation disc x86 & x64. Getting them installed correctly is the trick.

Breaking encryption on commercial DVD's is against the law in most places in this World. Roxio being a World Company obeys the laws over encryption and we don't even talk about breaking that law here on Roxio's website, enough said!

Got it..

NTSC 720x480 is not Pal so I don't know what you mean by defaults tp Pal? For all the rest 'disc space' post screenshots please?

Roxio is always supposed to be installed as an administrator account!

Is DaVinci Resolve 16.2 / 17 a beta and is that what you are running?

In the bottom pic, you cut off what it reads and more? "Change the Product Key or upgrade your edition of windows".

If it is the same MP3 you've imported many times before I'm at a loss as to why Roxio software balked at it?

You do not want to not receive Roxio emails anymore?

Don't know what you mean? If you can close your Roxio account you won't have access to the forum!