In device manager do you show 'other devices'? Screen capture of it expanded, please?
Post a .jpg image of your capture device?
With the device plugged in, you need to right-click on the two entries under sound video and game controllers and uninstall/delete them both. Then unplug the capture device and reboot, do not plug in the device!
Explore your software disc and you will find an x86 and x64 versions on the capture device drivers run the .exe for your OS W-10 Pro. When finished reboot the PC plugin the capture device and check device manager for the two Roxio entries.