I purchased popcorn as a download back in february through sonic's website and have been using it fine ever since. everything was groovy until i tried to register the product with roxio.com tonight and got this after entering the serial number:
i still have all the emails with the download links, etc, from element 5 that were sent at the time of purchase, and cut and paste the serial number right from it and it refuses to accept it, over and over again. i bought it legit, the program works with the serial number i was provided...so what gives?
i just purchased toast 7 titanium tonight and once i actually managed to log in ...
...despite having to re-do the order 4 times because it would not accept a perfectly valid credit card, getting an order confirmation in my email box but never receiving anything indicating i needed to 'activate' my account and thus could not log in with the email address i had placed the order with and had to create a new account with the same email after spending hours trying to find any support. no toll-free number, no weekend hours and least helpful online support system in history. drop a few hundred bucks on software and get roxann in return....roxio is practically screaming "LEAVE US ALONE!"
but i'm sure i'm not the first to complain about all that...
... it registered without a hitch. why the problems with popcorn registration?