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Soccerdad

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About Soccerdad

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  1. Soccerdad

    Blu Ray Play And Authoring

    I have the same issue. Dell told me that the OEM Creator 2011 that you purchase with a new Dell will allow you to burn BluRay. They told me you could not play Blu-Ray with the OEM and can use Power DVD that comes with it pre-installed to play back BluRay. When you want to create a DVD and it gives you selections of DVD, VCD/SVCD, Blu Ray and AVCHD. My BluRay is grayed out and wont let me select. Any thoughts?
  2. Soccerdad

    Can't Install Bluray Plgin (2011 Creator)

    Roxio told me that the BluRay plugin to author (burn) blu ray DVD's is not compatible with the OEM version (the version Dell installs when purchased with a new PC) of Creator 2011. I called Dell and they told me the OEM version that's purchased supports BluRay burning and it's included. I thought, great, I'll give it a shot. When I go to create a DVD, the BluRay selection is grayed out. Only choices are DVD, VCD/SVCD and AVCHD... It shows Blu Ray but it won't let me select. Does anyone else have this issue? Is there another way to tell it you want to burn a BluRay?
  3. Soccerdad

    Can't Install Bluray Plgin (2011 Creator)

    Full screenshot
  4. Soccerdad

    Can't Install Bluray Plgin (2011 Creator)

    It's 28K. Not sure how small it needs to be.
  5. Soccerdad

    Can't Install Bluray Plgin (2011 Creator)

    I attached my file but it's not showing... It was a .jpg of the screenshot of the Roxio 2011 version, etc.
  6. Soccerdad

    Can't Install Bluray Plgin (2011 Creator)

    Hi, I purchased a new Dell XPS and have had it for about 3 weeks. I purchased Roxio Creator 2011 when I purchased the laptop thru Dell. I was charged for it. It came in with it and I can edit and run Creator 2011 fine. I have a bluray burner on the laptop and want to burn BluRay. I went to Roxio's site, purchased the BluRay plugin to author BluRay (burn discs). I purchased it, got a receipt and order number. They sent me the link (automated) to download the plugin. I downloaded and when I go to install I get this error: Setup cannot find a valid version of the software to upgrade. I've had discussions with a couple of Roxio support folks and am very disappointed. It's been 3 days and all I've gotten is that the ticket has been escalated to Level 2. I've sent them screenshots of the Roxio version and specific diagnostics they had me run. This is so frustrating for a $19 plugin that should have come with the app to begin with. If anyone has a fix, please let me know. Dell XPS i7, 8GB RAM, Win 7 Pro (Roxio and OS are fully up to date)
  7. Purchased the BluRay plugin to allow me to author BluRay and burn but it won't install. Tell's me that setup cannot find a valid version of the software to upgrade. New Dell i7 Win 7 Pro only 3 weeks old. Purchased Roxio Creator 2011 with the laptop thru Dell. Verified that Roxio Creator 2011 is up to date. It is. Updated Windows to make sure it has all patches. It does. Been going thru this with Roxio support. They've escalated it to Level 2, whatever that means. Anybody have this issue. Any help would be appreciated.
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