I purchased a new Dell XPS and have had it for about 3 weeks. I purchased Roxio Creator 2011 when I purchased the laptop thru Dell. I was charged for it.
It came in with it and I can edit and run Creator 2011 fine. I have a bluray burner on the laptop and want to burn BluRay. I went to Roxio's site, purchased the BluRay plugin to author BluRay (burn discs).
I purchased it, got a receipt and order number. They sent me the link (automated) to download the plugin. I downloaded and when I go to install I get this error:
Setup cannot find a valid version of the software to upgrade.
I've had discussions with a couple of Roxio support folks and am very disappointed. It's been 3 days and all I've gotten is that the ticket has been escalated to Level 2.
I've sent them screenshots of the Roxio version and specific diagnostics they had me run.
This is so frustrating for a $19 plugin that should have come with the app to begin with.
If anyone has a fix, please let me know.
i7, 8GB RAM, Win 7 Pro (Roxio and OS are fully up to date)