I tried calling Roxio multiple times but they have not answered. My problem:
PS3 works fine while running through game cap, but as soon as I open the software, the TV screen goes black and the preview screen goes black. Status is ready. When I click capture it flashes the screen and I can capture 0.5s of gameplay before it records a blank screen and the TV goes blank again. I would really appreciate your help, has been a dissappointing product so far. Pls dont tell me somethings broken or a need a new whatever because it was working prior to the update.