Hello, I am running into a real issue here. Previously after upgrading to SP2, I had no issues. But I recently reformatted my harddrive, and upon reinstalling Roxio's programs, and SP2 in particular, it captures like a charm but will not load the captured content into videowave. I can load up previously RENDERED projects. If I even open a folder containing M2TS, videowave crashes. I have attempted multiple repairs, but the repair will not complete, it insists that whichever path I have chosen doesn't contain the necessary folders. That does not make sense as I am doing it from the disc itself. Firewall/av/malware/spyware, all off and still nothing. My Laptop specs are well within parameters, as I said, I had no problems prior.
If I do not upgrade to SP2, then I can utilize the content, however after loading the content into videowave, and even after render, it becomes blurry and jittery. Contacting actual roxio support seems nearly impossible so i am hoping to receive some sort of assistance here. Thanks in advance!