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Found 103 results

  1. Just this afternoon, my Roxio HD PRO arrived in the mail. I immediately sat down at my computer, plugged everything in, and started the installation process on my PC... and then it said it was interrupted. It is currently 10 o'clock PM and I have been sat down at my computer for HOURS just trying to get a hold of costumer service, looking up on forums, watching youtube videos, anything to help me fix this issue. So, my question is, is there a proper fix to this problem, or am I just wasting my time trying? The slightest bit of help appreciated
  2. I just want to know is there a way to record in anything other then m2ts because i make yotube videos m2ts isnt really that good so i have to convert it to mp4 for example and then rendr it out is there a way to record in a different format?
  3. Everytime I open the software and press the capture button that opens the capture software I get a blue screen. Not immediately but many times it says no signal in green and sometimes in red. Which frustrates me too, the majority of the time I cant even record. But eventually I always get the blue screen even when i do have an option to record (yes the roxio is actually working...) which is rare, I will still many times get the blue screen. This alarms me because it is a threat to my computer. I have uninstalled, re-installed and repaired, nothing seems to work. I have also scanned and cleaned my computer, but still I am getting the blue screen all the time. Sometimes I get it when the software says no signal so I mess with the roxio cable and many times when I insert it back into the roxio device again I get the blue screen. Also, the software will sometimes says "the capture device has been lost". So the roxio doesnt seem to work very well or often and I am always getting the blue screen. This is very frustrating because I can never use it, I have re-installed it countless times, and the blue screen worries me that this software is potentially harming my computer. If anyone knows what is causing this please help, or if anyone else is having the same problem feel free to add.
  4. When i first used the game capture HD Pro, it worked pretty well and I didn't experience many problems. Now is a completely different story. Half the time it barely works and many times I receive the blue screen, which worries me a lot. This is the quality I am getting right now. It is completely horrible. Also half the time the software crashes or doesn't respond and the edit and share application is the same, it doesn't respond and is a struggle to do anything with. I am honestly fed up with this software and disappointed. it seems to be harmful to my computer and does not work correctly. If anyone has any possible solutions please share. And yes i have uninstalled and re-installed multiple times.
  5. DoubleEyepatch

    Capture Crashes On Start Up

    Well the title says it all to be honest, every time I click capture to start capturing footage I'm greeted with 'Roxio Media capture has stopped working' before it closes down, I've tried re-installing the software and running as admin and I'm just completely unsure as to what the problem is. I was using it fine for a while then I stopped using it for a bit and now this has happened, sorry if I've posted this in the wrong thread.
  6. MuzammilMohsin

    Roxio Game Capture Hd Pro Recording File Size ?

    Hi there, I'm new to the forums. I was thinking of buying a Roxio Game Capture HD Pro to record PS3 gameplay for my youtube channel. I currently have a laptop with these specs : Intel Core i5 Dual Core 4 GB Ram Nvidia geforce gt 525 I've tried fraps for pc gaming and recording but the file size was huge I know want to know if roxio game capture hd pro has the same file sizes if I record my ps3 gameplay ? I think fraps produces large file sizes because it records raw files If i record my ps3 gameplay in these resolutions what would be the size ? 480p 720p 1080p Thanks, I hope someone answers my question.
  7. I recently completely restored my computer, i lost all my files and such in the process. I need to get the capture software that comes with the CD. I tried to download off this website, but it says that it couldn't locate it on my system. Do I need a new CD? Am I downloading the wrong file? Please help! The Picture is what I get from the 1.1 service pack.
  8. I've had trouble getting my Roxio Game Capture HD pro installation to work. I try installing it and it always says it's interrupted. I installed it on a different computer and it worked on that one (I don't have that computer anymore unfortunately.). I've tried just about everything I know about to fix it. Any help would be nice. Below are the log files: http://speedy.sh/jWCmE/GAMEHD-1X-Install.log (Install log http://speedy.sh/bwYfM/GAMEHD-1X-Uninstall.log (Uninstall log) http://speedy.sh/G4a7H/ROXIO-SETUP.LOG (Setup log) Again thanks for any help that can be given.
  9. I can't seem to render my game play as "Same as Original" file in Videowave. It was working fine before, but I didn't do anything to make it unable to work! I normalize the audio, then nothing. It renders fine in other file types, like wmv files. So I tried to render it without normalizing the audio, and it gave me a "Unable to build render graph error." It worked fine before so I honestly have no idea what could be the problem. If anyone could help me, I'd be very grateful.
  10. Alright, so when I go to record anything whether it be WiiU, Wii, or Xbox360 there is a major problem: there is a major lag (about 4 seconds) between what's actually happening on the console and what's happening in the roxio capture window. For example, when playing Call of Duty Black Ops 2 Zombies, when I hit "A" to jump, it doesn't register on the screen until about 4 seconds later. This problem is not restricted to the 360 however, it also happens when recording on Wii and WiiU. Any help would be appreciated. I'm going to leave a picture of my computer's system properties here in case anyone has any questions pertaining to them http://gyazo.com/63017f0faf052923a023c6b6838c6b71
  11. hey guys i am here to show a video of me recording a sega mega drive with the roxio gamecap hd pro hope you enjoy it, but now again you well hear static that is because there was only one white audio cable on my mega drive i am going to get that fixed. http://www.youtube.com/watch?feature=player_detailpage&v=FiWe_AW9ibw
  12. Hi. I've owned a Roxio since August of 2013. I've surfed hundreds of Roxio forums looking for a single answer, but have been disappointed every time. I've finally come to a conclusion, and if you hear me out, you'll learn something. In mid-December, Twitch.Tv changed its stream settings, which threw both Happauge and Roxio's software out-of-whack. As you'd expect any company to do, Happauge promptly updated their software, while Roxio sat back and watched gamers everywhere become frustrated. A forum poster by the name of Jim_Hardin has attempted to provide support to many users, in fact, nearly 33,000 posts worth. I've read almost ALL of his posts. They're nothing more than snide comments against helpless users convincing them that it's a problem with their computer, their Roxio unit, or their internet. NEVER has he said it's a problem with Roxio. I'm starting to get fed up with this guy, in fact, I hope he sees this. I hope he knows how I see him. I assume he's collaborating with Roxio, if not working for them, to steer the company clear of any problems. I've sent several emails to their so-called "Award Winning Customer Service", only to be left out in the cold with no reply every time. Roxio simply dropped support for their capture devices and software, and choose to lie about it instead of take action and put their claims into action. If you're having problems livestreaming, don't worry, it's 100% NOT YOU. Roxio is at fault here. I don't care if this gets taken down, I'll keep posting this until it is seen. I hope Roxio sees this, I hope Jim_Hardin sees this, I hope everyone sees this. The truth needs to be told.
  13. tiace

    Capture Device Lost

    Hey, I've had my Roxio Game Capture HD PRO since Christmas its been screwing me around alot but now it wont even let me record.. all the cords are right and they all work but when i turn everything on and open the capture window it tells me that the capture device has been lost!, I've also tried repairing and uninstalling and re-installing.
  14. xKenjiix

    Xbox One - Tv No Signal

    I have everything plugged in as described. Receive a signal in the software. But my TV gets just a picture. I use the HDMI cable. I do not have the component cables. Please for immediate help, Thank you
  15. Hello, So, my little cousin just purchased this and tried to set it up. However, it does not seem to be working. When I checked I believe everything is set up correctly as we are trying to record with HDMI. We have the HDMI cables plugged into the xbox and the tv, both of which lead to the GameCap. We also have it connected to the computer. However, whenever we start the 360 the tv flashes for a quick second before going to a blue screen. That is as far as we can go. The tv was saying before "no support" but that seems to have gone away. When I pull up the software under status it says "No signal". Is there something I'm missing here or what?
  16. highspeedphantom

    Stop Roxio Game Capture Hd Pro Stop Lagging

    I record my footage onto my laptop from the roxio game capture HD pro. The laptop has 4gb of ram, but sometimes when I look at the playback it sometimes lags a little bit. Do you think that if I put more ram into the laptop it would stop the lag? If so, how much more should I put in? (The laptop goes up to 8gb of ram)
  17. My Roxio is installed properly and everything works perfectly fine on any other computer that I use, but on my new laptop it doesn't. I don't know the exact name of the laptop but I got it on Amazon and it was a refurbished laptop with Windows 7 and it has the right amount of space and the right screen resolution for the program. The problem is that when I open the program to record, everything is normal, but the second I hook it up to my Xbox 360 my ENTIRE computer screen (NOT just the preview screen) glitches out like crazy and flashes black. But once I X out of the program, it goes back to normal. Why is it doing this? It's really annoying not being able to record my gameplay and I have looked around online and nobody has the same problem. Also keep in mind that there is nothing wrong with any of the wiring or the Roxio itself, it is just happening on this one computer.
  18. KabukiLite

    Roxio Editing Problems?

    I have recorded some gameplay with my Roxio Game Capture HD Pro, however when I edit it in the Roxio Videowave it is very slow and comes up with them pixelated things on the video. It is horrible to edit in. My computer isn't crappy or anything like that. I would prefer to edit in sony vegas however when I import my videos they have no audio? If anyone could help me with the sony vegas audio when I import the roxio gameplay that'd be awesome. Roxio records it in 'M2TS' file format. This is a screenshot of the pixelated thing in Roxio Videowave: http://prntscr.com/2fiu66 I also have a problem with the preview box in Roxio capture when recording. It records fine but the preview box is black while recording, it's not a huge problem but is a shame really since it was working earlier.
  19. I've been trying to understand the language of the roxio and why it will not work for me. I have the Setup properly and my computer is more than enough to use the Software, but for some odd reason the software that comes with the roxio is uncooperative. As soon as I start up the RGC program I get greeted with "Select Device Fail." or something like that and then it goes to "No Signal." My Roxio is clearly plugged in and is glowing bright. My Computer Recognizes it as well in device manager, but why wont it work. There's no sound indicating I'm on the right path, there's no video input of any sort, I cant even use the options tab because the program will crash and when none of this is a problem, more problems arise. My Roxio will no show the enable feature of the "Start Capture" and "Live Stream." I had such high hopes for this device, but it is rapidly turning into regret, seeing as the setup is not so simple as many said it was. I'm getting ready to send the device back, nearly had for less than a day and I saddens me to know the device I paid for, isn't doing what I paid for it to do. I'm asking for help because somewhere inside there is a techie that wants to see this device work at its best. Please help and list all Information you wish for me to give, I am at your mercy, begging. RGC_Log_12252013_0.txt
  20. DustedHam

    My Setup

    Hello, I just got my Roxio Game Capture HD Pro yesterday, and I can't seem to get it to work right. I have a similar problem to this topic: http://forums.suppor...o-signal-issue/ I've done multiple Installs, repairs ect... nothing seems to work. The options button causes the software to crash. I'm using the component cables on a Nintendo Wii, and HDMI to the TV. (I have an Xbox if I should be trouble shooting with that instead) Audio and picture on the TV is fine. Software starts with: Status No Signal. I Adjust the Quality in the Software, It starts Fine but quickly becomes blurry and unusable. (Audio quality is ok, Cuts in and out with the video ?) The Options Button Crashes the Program. The Service "RoxMediaDBGame1X" is Running. In Short I have no Idea what's going on. Any help would be great, Thanks All. EDIT: I Forgot to note that This PC has no CD-ROM, I had to use a networked pc's drive, don't see how that could cause a problem but I figured you may want to know. EDIT 2: Xbox Component and HDMI yield similar results PC INFO: RGC_Log_12142013_1.txt
  21. Hi there can anyone help me out with a copy of roxio hd capture software?? Or know where I can get a new copy? I've lost my cd when moving house ;( Oh I know my key code so it's just the capture programme.. Any help would be amazing
  22. Hello, when I go to start up Roxio and record gameplay the preview screen is a black-ish Purple but when I click record and watch the video everything looks perfect its just the preview screen im using wondows 8 and ive had problems with my Roxio since the first day ive had it please help! Heres a screen shot of what it looks like http://imgur.com/3pZ30Pa
  23. I got the roxio Hd pro today in the mail i set it up (HDMI) correctly the screen on The software s fine i Get a Picture but the Tv is black the channel is on HDMI & the xbox is on 1080p Can anyone Help??
  24. When i go to my setting, i cant choose a profile for HD or anything...how am i meant to record in decent quality when theres non to choose from...Help?!
  25. Whenever I try to record game play, this shows up in the preview screen and in the recording. I think it might be my graphics card.Please reply if anybody knows a fix! Laptop Specs: Windows Vista Home Premium SP2 64-bit Operating System Intel® Core2 Duo CPU P7350 @ 2.00GHz 6GB Of Ram Graphics Card-Generic PnP Moniter on Mobile Intel® 4 Series Express Chipset Family
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