Jump to content

Search the Community

Showing results for tags 'HELP'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Roxio General
    • News and Announcements
    • General Chat
  • Easy Media Creator Products
    • Creator NXT 7
    • Creator NXT 6
    • Creator NXT 5
    • Creator NXT 4
    • Easy VHS to DVD 3 Plus
    • BackOnTrack
    • Legacy Creator Products
  • Gaming / Capture Products
    • Roxio Game Capture HD PRO
    • RecordNow Music Lab and Music Lab Premiere
    • Legacy Products
  • Macintosh Applications
    • Toast 18
    • Toast 17
    • Toast 16
    • Toast 15
    • Toast DVD
    • Easy VHS to DVD for Mac
    • Legacy Mac Products
  • Roxio PhotoShow
    • Roxio PhotoShow
    • Roxio MediaBook
    • PhotoShow Legacy Products

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start





Website URL







Found 286 results

  1. Hi, I've had my RGC Pro for a year and a half now but just recently the software starts crashing. I am trying to play on PS4 and capture gameplay for YouTube. - I have disabled HDCP - I have all my drivers updated - I have reinstalled, repaired, and tried a different computer But.... nothing works! Please help!
  2. So I am in the Videowave software part of Roxios advanced editing and I want to add some music to the background. I have been successful in adding what ever music I want ( my own personal music that I have purchaced ) but then there is an option for Scorefitter, so I wanted to check it out.... I havent been able to access any of the music on scorefitter. I dont hear any of the previews either. Being curious I continued on and I click Add background audio in the upper left hand corner Score fitter and it gives me the option to; Put on music track, sound FX or internal on the video selected and I make a selection within the scorefitters genres and what nots. so every time I click on scorefitters music to add, I get this message. " Audio cannot be added at this position " I have tried to "repair" the content why going to the installation icon, still no success I have a windows 8.1 Any advice???? thanks in advanced
  3. My Roxio HD Pro keep crashing no matter if i repair it or un install and re install the software it still crashes Please help me DxDiag.txt
  4. Atlas Respect

    Render Audio Delay

    I was making a little 15 second video for Instagram, I had everything correct, in the videowave editing software the beat drop was on point and all, but after I upload the video and look at it the beat drop is near a half second late! Could someone please help me?
  5. So everytime I run the installer from the CD it gets to check for updates and then vanishes and nothing happens. I've tried running as administrator, running in compatibility windows 7, disabling my firewall and AV, downloading an installer from somewhere else. Nothing seems to be working. I run windows 8 with at least the minimum requirments and have avast antivirus (if that helps.)
  6. BrianChew

    Roxio Game Capture Hd Pro Setup Help!

    Hello, So i have been trying to set up sounds so that my roxio game capture records it. So basically i have this setup. I have a Asus G750JS-T4064H Gaming Notebook (HDMI Wire Output from Capture Card) Acer G246HL Abd 24-Inch Screen LED-Lit Monitor (HDMI wire from monitor to capture card imput)Acer Aspire V5 Touch Notebook Turtle Beach Headset X12 Roxio Game Capture HD PRO Do note that my monitor does not have any speakers at the back. I am trying to record my Gaming notebook. However I have no idea how to set it up despite looking at the manual countless of times. Also, audio seems to not function even though i can record the screen. I want it so i can record it on my acer aspire v5 touch notebook, and able to play the game on my notebook. (with sound) Please help! Thank you.
  7. So when I make the background transparent for a logo in Photo Suite 13, the final image, (after I checked the transparent box, saved as PNG and masked out all white area) does not come out to be an image with a transparent background. What Am I doing wrong? I searched every where and when I find answers, they all say to do what I have already done!!! Attached are some screenshots of what I'm doing... Thank you, PepperMan
  8. Danger Close

    Need Help With Youtube Sign In!

    When I finish editing my video and want to post it, I click on output, then share to YouTube, then next. I sign into my YouTube account, then hit log in. Then the sign in page goes away and nothing happens. No errors come up or anything like that, And I have posted about 30 videos to YouTube successfully, it just doesn't allow me to even get to step two. What am I doing wrong???
  9. hi using the most uptodate version of the program and when i try to transfer my old video i get sound but the the screen stays this odd light green the connections are all in and i have tried different cables and vhs tapes to no
  10. RazgrizKnight

    Roxio Hd "no Signal" To Second Screen.

    So i have a 2 screen setup (AOC 23 inch screens, both of them) And they both do run. I'm using them right now for livestreaming through an Open Broadcast Program. The hookup i had going was the standard. Computer <--HDMI and power cable -- > Roxio <---HDMI to DVI-D ---> Second Screen (AOC 23 inch screens are DVI D or VGA, not HDMI so i needed to get a "X to Y" cable for it. i have both an "HDMI to VGA" and "HDMI to DVI-D" and tried both.... to no avail. The graphics card i use is an Nvidia 970 GTX GEForce graphics card if this involves anything since some programs have problems with Nvidia. Also it is an I7 - 4790 Intel quad core 3.6 GHz processor 16gb ram SSD hard drive w/ 1 TB storage. The light on the roxio shows up blue for the HDMI and a purple roxio arrow light to show power. when hooked up, but doesn't show signal to the screen. (It's almost like the signal is 'lost' upon contacting the Roxio to go to the second screen.) Can someone assist me in figuring out this problem? I bought this bloody thing back in December in preparation for this computer (a custom built gaming rig purchased for almost 2 grand) And figured Roxio would be perfect for it. This really bothers me
  11. So I have not used the roxio hd Pro in a little bit, so I decided to hook it up and try it out, It displays the Game BUT its got a red tone to it, it shows the game but its red pretty much lol so I don't know if its broke? or if I have to download an update? I am downloading an update hoping that this fixes it but if not oh well . I'm using it with a Xbox one. any thoughts broken or just need an update? i'm assuming its broke lol.
  12. Yesterday I bought Creator nxt3 online. I started downloading and put in the product code. The code was accepted but the installation failed. I tried downloading again to install but when I put the product code in it said product code can not be verified. I have a project I need to finish and would like to get the program working. I sent an email through support but did not get a response. Does anyone have a phone number or solution for me. I really appreciate it.
  13. Hello i really need some help here. I have a Roxio Game Capture that doesn't seem to be working. I have tried uninstalling it, then re-installing it. I have tried to repair the device, and i have even tried the update on the Roxio web page. Nothing seems to work. If you have any ideas or things i could try PLEASE PLEASE PLEASE let me know, I'm desperate to get this thing working again. Thanks and BTW I have a window 7- 64 bit computer
  14. FirestormPlasma

    How To Record Ps1?

    So I'm trying to record my Playstation 1 console using the Roxio Game Capture HD Pro. The cable attached from the PS1 to the Roxio is a composite cable with the red/white/yellow cable. I believe the yellow video cable goes into the Y input on the Roxio, and the red and white sound cables go into their respective slots. The output is an HDMI cord to the TV. I am only picking up audio and a blue screen. How do I fix this?
  15. Ok, so I got my new laptop and I had Roxio on my old PC. MY PC is not used anymore and I need to download Roxio onto my laptop. I have the Installation DVD and my key. Somebody help please??
  16. MrBKainX


    I installed Roxio Game Capture CD and was editing videos in videowave for a while. Everything was going fine until randomly it started crashing, I managed to finish what I had and upload it to youtube (with the intention of putting it together with what I had left later) and the deleted a lot of the downloaded youtube videos, pictures, and audio clips I used in what I had edited just to free space. So then I open video wave and just tried to put in pictures, and everything went slowly and it crashed after all I added was three pictures. I tried using videowave with no other programs open and then uninstalled and re-installed the program. All to no avail, as the program always crashes when I attempt to use it. I use Windows 7 on a brand new PC by the way. Any help would be much appreciated.
  17. So I bought the Roxio game cap hd pro but it says no signal in red when I try to record my xbox 360 and plus nothing will show up on the game cap screen or the tv I tried recording on my friends ps4 using the Roxio and worked fine but doesn't work for my xbox360 I also tried component cables but they would record in black and white only
  18. I bought this today thinking I would be able to operate ..downloaded it now I don't know what t do next ..NO instructions on how to use software please help
  19. Hey guys I have recently just bought a new and much stronger pc for my Roxio Hd Game capture pro and when I put the disc in and go through the installation wizard I get the whole your installation has been interrupted thing. I have read the previous forum posts on this topic and still no help. My log files LogFile 15-01-18 13-15.zip
  20. I have recently lost my Cd that held my Recording software and my streaming software for my roxio hd pro recording device is there a link or something i can do to get my stuff back or am i out of luck? any help would be appreciated.
  21. I cant click the capture button or the edit and share button please help also since I have swapped the component cables with the scart lead so now I have the component cables in instead on the scart I cannot hear anything out of m TV help please
  22. WowMuchGameplay

    Xbox One Screen Black But Roxio Preview Is Fine

    So I've had my Roxio and used it on my 360. Now I want to record gameplay on my One. But when I set everything up (totally correctly) I can only see the image on my Roxio capture software, my tv remains black. Please someone help
  23. NikitaDev

    Please Help Me

    I got Roxio for my birthday a few years back, I've found it again but I have a new computer so I've completely lost the software. I still have the hardware intact but I dunno what to do with it. How do I get the software on this computer? I've tried going to a page that helps redownload (I'm guessing) but I don't have any of the details because it was a birthday present :/
  24. Hi there Could someone help please. My son is trying to export his video: we get an error message "Unable to build the render graph". We have changed the export settings to Software. I have reinstalled the program but still having problems Thank you
  25. Curtis Orford

    No Preview On Software Or On Tv

    So I got the Roxio Game Capture HD Pro for Christmas and was pretty stoked to record on my Xbox One. But I've set it all up, software and hardware, and the 'no signal' is in red which means it recognizes the hardware but is getting no signal. But after trawling the internet, I can't find anyone with the same problem. I've tried other HDMI leads, the lot. Also, when I started to wiggle the HDMI IN on the Roxio, I noticed the image changing, and when I pushed it in harder, the image became stronger, although not 100%. I've tried uninstalling the software, and I think it keeps pointing towards a hardware malfunction.