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Found 65 results

  1. Hello, I am having a bit of an issue with the ability to use my Roxio Game Cap HD PRO due to the Software I had installed allowing me to record and edit captured Gameplay (VideoWave I believe it is called) being removed after updating to windows 8.1 and I wanted to know if I could get A link to download the same software that's on the disc that came with the Device so I may Re-Install it. Additional notes that may or may not assisst my case are as follows: I can provide photographic proof of ownership of the Roxio Game Cap HD Pro Device and can also provide the Serial Number for the device as well in order to prove I have ownership. I do not have a receipt or order info because my Aunt got it for me on my Birthday last Year on August 7th, Please help me Roxio Support, Sincerely, Angel Zupan (Username:ShadowArchAngel)
  2. Hello everyone, I recently got the Roxio Game Capture HD PRO. Now, I've installed the roxio software, setup all the cables for the Capture device and now when I go to start capturing, the status says "Capture Device Removed". What does this mean? The cables work and on the TV screen the XBOX 360 works fine. So why does it not work for the software? The help videos don't actually show the installation so I don't know if I did anything wrong there.
  3. So i recently bought a laptop but noticed that it did not have a cd drive. I have my cd and code for the installation but i want to know if there is any way to download the software without it. It's been really bothering me and i want to get back into recording gameplay for my youtube channel.
  4. The Apex Star

    Usb Not Recognized

    ok so this is driving me bonkers, i bought a new laptop, hp notebook and the roxio software have installed from the disc, the usb ports are in full working order but yet it wont recognise and register the roxio usb. it keeps saying usb not recognised. when i look into it further and click the search for updates for drivers, it says im up to date but yet when i look into why the usb is malfunctioning, it says there is no drivers present for this usb :/ could somebody please help as im part of a big youtube channel associated with machinima and need this sorting asap. thank you The Apex Star
  5. Harry carey

    The Lost Software

    What happened was i was installing the roxio software onto my pc and my computer crashed in the middle of installation and i cant use my game capture due to the crash because the code i entered after the crash it was unusable because the computer thinks that the code has been used before please if anyone can please help me thank you
  6. everytime i open the software it has no sound option, i used to be able to turn volume up down or off but this time it doesnt, it wont even record sound when i record! please help
  7. Bill Butler


    I have Photoshow premium. I can’t open my shows because the site asks for Adobe software. Does this mean I have to pay additional software to use Photoshow? In addition, if I send a show to someone, will they have to pay for software to open the show?
  8. Bas van Duuren

    Device Not Found

    Hey my capture software stopped working. I first used an HDMI cable from my xbox to roxio game cap hd pro But when I switched to component cables my capture software stopped working. When i startup the software and select Capture my Windows aero theme automatically disables PLEASE HELP!!!! I REALLY NEED TO CAPTURE!!
  9. I recently purchased several Roxio GameCap HD Pro's, all of which worked wonderfully up until about a day or so ago. After days of working flawlessly, I am now unable to open up the Roxio Media Capture. After selecting the blue "CAPTURE" button, it loads the background elements of the Roxio Media Capture then immediate brings up a "This program has stopped working error" and closes. I have tried several fixes, Including uninstalling the program with Revo, and even manually deleting the drivers. But nothing is working. I even restored my computer to factory settings and re-installed the program, which only worked briefly before begining to crash every time I launch it again. I really need to know what's going on here and how to fix it if anyone knows.
  10. SuperSGogeta25

    Device Manager Does Not Recognize Rgc

    Hello! I would like some help regarding the lack of signal and input on the Roxio Game Capture Software; On the recording software, no source shows up whatsoever (I have it conected to my computer by HDMI) though it reads my HDD just fine... I feel like this may have to do something with the drivers, seeing as my computer doesn't recognize the device and just lists it as a "transcoder" (I have windows 7 ultimate)... Any ideas in terms of this matter? Honestly I don't even know how to set it up... Most people here use the Roxio for console game capture, but I'm trying to record my PC gameplay. Thanks for your time and consideration! Sincerely, SuperSGogeta25
  11. Does anyone know if there is software that will work with the cabling that comes with Easy VHS to DVD 3Plus package? From reading these posts, there doesn't seem to be a fix for any of their issues. I have yet to get it to burn directly to a DVD-R. (Save, edit, record or whatever it's called, puts an mpeg file to your hard drive. Too compressed; I'm looking/hoping for something that isn't compressing whatsoever) Disabling everything that runs on your computer except this software is unacceptable! (Has anyone looked at a calendar - that's what you used to have to do when cd burners were first introduced.) No free technical support???!!! Does anyone know how to make proper software anymore? No wonder so many people pirate it - buying this piece of crap has easily cost me 10 times the price of the product in time spent trying to make it work. I've tried 2 different burners, so it's not hardware/firmware. I can't believe it's a computer issue either judging from so many different users on this forum that are having the same problem - it's junk software, plain and simple.
  12. Swifty6696

    Very Confusing Problem

    I have just received my new roxio game capture hd pro today and i have performed a clean setup of the software and everything else and here is my problem. i open up the launch pad with the 2 options of Capture and the other of Edit and Share. The edit and share works perfectly fine but when i click on the blue button to open up the game capture software there is a brief moment of where it tries to open up the software and then it just stops working and promts me to close down the program. i am very confused to why it is doing this. i have got the previous roxio game capture device and that one works fine. i can capture and edit everything. i am going to put in my pc specs below just encase there is a problem there. - 6GB RAM - DirectX - 11 Intel I5 Processor - Windows 8.1 64-bit - NVIDIA GeForce GTX 550 Ti i am also going to attach an image so that you can see that the editing software works and in front of that is the game capture software which states it is not working. i would be very grateful if someone can help me to fix this because if i cannot fix this it is nearly £90 pound wasted and i really want to use this device.
  13. FootballGamer17

    Too Many Software Issues!

    So i have been using the roxio for about a month and it has been a pain because this program is always causing me trouble. Every second day i get the glitch where the buttons are all grey and every fifteen minutes my program crashes and i cant force quit so i have to restart my computer every time. i know its not my computer causing me problems since i have 8 gb of ram, a radeon 7970 graphics card and a 3.5 ghz processor. So help would be greatly appreciated!
  14. I've purchased a Roxio Game Capture Pro HD, but i need a downloadable version of the software as i don't have a disc drive in my laptop. Please help i really want to get it up and running.
  15. I do not have the ability to capture but i can edit with videowave. i have used the software before for my youtube channel,but it suddenly crashed. PLEASE HELP!
  16. Okay so here's the deal. I've been using the game capture software for several months, an its worked well! Then, When i restart my computer, on startup it crashes. I had to do a system repair. Since then, The software freezes when i start it up. Heres a list of things ive tried. Uninstalling and reinstalling. Getting the service pack Unplugging the usb, and then starting up. The software works, But when i plug the usb back in, it doesnt read it. Using amarectv, i made sure that it wasn't the roxio hardware that was the problem, sound and video comes out clear on amarectv Will somebody help me?
  17. Hi there can anyone help me out with a copy of roxio hd capture software?? Or know where I can get a new copy? I've lost my cd when moving house ;( Oh I know my key code so it's just the capture programme.. Any help would be amazing
  18. zachkiller

    Signal On Tv But Not On Laptop

    I have uninstalled and re installed twice, unplugged it about 5 times, repaired about 10, and restarted my computer about 30 times and it's not working. I get input through my TV just fine but on my computer next to status in red letters it says "No Input". How can I fix this?
  19. Hi there, I have the Roxio Game Capture Pro HD and I can't find the C.D anywhere. I was wondering if it was possible to download the software anywhere and just reuse my serial key? I have no problem proving I have the device box even the C.D sleeve but just cant find the disc anywhere. Any help on this situation would be greatly appreciated
  20. Piraja27

    Problem With Videowave

    So I have been doing tests with the VideoWave they give you along with the Roxio Game Capture HD Pro. Everytime I record something using the capture card the program fails and crashes completely. I tried editing videos I captured with Fraps and program rarely falls. I have good enough computer to run the program. I can play a game and render without any lag if I wanted to so that is not the issue. I found the solutions which is not changeable sadly. Format you get with the capture card is m2ts which doesn't seme to be supported on VideoWave and it is the only format this capture card gives. I tried looking on Roxio FAQ but says there only m2ts. But their tutorial videos they record on mp4 which is kinda strange? So this is kinda like feedback that the program needs to be able to support the format capture card does. Seriously. Format I tried with VideoWave. m2ts - crashes WMV - no crashing AVI - rare crashing MP4 - rare crashing P.S I have been on result of rendering the video out with different format to be able to edit it, takes more time but only method that works. Thanks for reading! MP4 - rare crashing
  21. Twistedno360

    Roxio Media Capture.

    Hey, I Recently Went To Start Up Roxio And When I Hit The Blue Capture It Says That The Roxio Media Capture Stopped Working. Any Help?
  22. Twistedno360

    No Disc/cd No Service?

    So I Posted Another Topic Similar To This Before. ------------------------------------------------------------------------------------------ So Here Is My Story: -I Purchased The Roxio Game Capture(Standard). -Than I Installed It Into An Out-dated Computer.(Program Never Worked) -I Than Tried Other Computers To See If They Worked.(Still Didn't Wok) -After Sometime, I Purchased A New Computer After Moving Into A New House. -I Than Went Looking For My Roxio And The Disc/CD. -I Found My Roxio, But I Didn't Find The Disc/CD Or The Box. -I Tried To See If I Can Purchased or Download The Installation Software(Or Whatever It Was) Via Roxio.com And Other Websites. -I Than Needed A Support Code, Which I Never Got Via E-Mail.(I Checked Every E-mail Account I Use) -Since I Don't Have The Disc/CD Or Box Of The Roxio I Can't Do Anything. -So Than I Came Here To Find A Solution, But Never Found Something I Haven't Tried Before. -I Have Updates On My Account Showing My Frustrations Of Roxio.(They Are My View Of The Company From What I Have Been Treated Like) -So Yeah, What Next?
  23. Hello, recently my Roxio Game Capture HD Pro recording software has malfunctioned and stopped working. When I launch the software via the launchpad, I try to select the capture option. The screen opens momentarily and then crashes immediately. I have read elsewhere on the forum that I would just need to re-install my software, but unfortunately, I seem to have misplaced my disk and box. I believe I have accidentally thrown the disk out along with the box because it is in a paper pocket and not an actual case. Therefore I would like the help of a Guru to pass this on to Roxio support because my Support Code has expired. I require a software installation download so I can re-install/repair the software already on my PC. To verify I own the device, I will send an image of it, along with my name on my Debit Card to verify that it is not an image taken from the internet, on request. (I don't want to post that sensitive information for anyone to see. On a side note, I find it disgraceful that we only receive a one time use support code and it has to be used within 14 days of registration. What if, like myself, we do not require support for the first 14 days? What if it is a couple of months before something happens and we require support, which we rightfully deserve, yet we are forced to pay an outrageous fee of $25 for, again, one time usage. Thankyou for your time and I would appreciate it if a Guru or Roxio support could help me out *Edit* I forgot to say, if it matters, that my product has been registered to my email address and I could send you the registration/product code if needed.
  24. I know that you can set time limits to the capturing but after the time set ends it doesn't make anymore videos, is there a way to do this without having to get up and hit capture again so it will record, hit the limit, stop, then start again? Is that possible?
  25. QuantumTyme

    Blue Preview Screen While Using Component

    So on my Roxio Game cap HD Pro screen to capture as component, the preview is blue. I can hear game sound but can't see the game. Any help?