I just received my Game Capture Pro HD in the mail today and it worked fine with the Wii U at first, but the program randomly crashed which caused the whole laptop system to crash. After restarting the PC, the Game Capture no longer worked using two HDMI cables and I do not have access to Wii U component cables nor do I want to risk a downgrade in video quality. (1080p vs. 1080i) I have also tested the device and it DOES work with the PS3 via third party component cable, but even after uninstalling, rebooting, re-plugging, and rebooting yet again and repeating this process three times, the problem has only gotten worse. Audio is emitting to the PC monitor, but video remains to be seen. After the first two times of reinstalling the software, it displayed merely a black screen with Wii U audio clearly complementing the background. Unfortunately, after the third time of reinstalling the software, there are now various colored bars replacing video which should be streaming from the Wii U console. The status properly displays that there is a signal and that it is "ready", but there is no video being displayed. Audio, however, IS still heard perfectly. Again, during the first installation of the software, the device worked perfectly with Wii U via HDMI. Is there any way I can return to that state? Can I simply wipe away ALL shreds of Roxio software and device drivers removed from my computer to then reinstall as if I'd never installed in the first place? If not, what are my options? I'd prefer not to have the device replaced as I don't believe it's a hardware issue, just a software one that I can't seem to repair on my own.
I'm running Windows 8 Pro 64-bit on an Alienware M14x R2 with a basic 8 GB Wii U system and the HDMI cable it was originally packaged with. I've tried alternative HDMI cables with no luck.
I took this screenshot prior to the device's performance disruption: