Jump to content

Search the Community

Showing results for tags 'error'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Roxio General
    • News and Announcements
    • General Chat
  • Easy Media Creator Products
    • Creator NXT 7
    • Creator NXT 6
    • Creator NXT 5
    • Creator NXT 4
    • Easy VHS to DVD 3 Plus
    • BackOnTrack
    • Legacy Creator Products
    • Creator NXT 8
  • Gaming / Capture Products
    • Roxio Game Capture HD PRO
    • RecordNow Music Lab and Music Lab Premiere
    • Legacy Products
  • Macintosh Applications
    • Toast 18
    • Toast 17
    • Toast 16
    • Toast 15
    • Toast DVD
    • Easy VHS to DVD for Mac
    • Legacy Mac Products
    • Toast 19
  • Roxio PhotoShow
    • Roxio PhotoShow
    • Roxio MediaBook
    • PhotoShow Legacy Products

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start





Website URL







Found 81 results

  1. Hey everyone, I've properly installed the software of my Roxio Game Capture HD Pro and the installation went fine. But afterwards when starting the program and hitting the "capture" button I got a little pop error thingy that said: "Microsoft Visual Runtime Error C++ Library This application has requested the Runtime to terminate it in an unusual way." And then nothing really. I tried a few things but I just don't know what to do anymore... anyway, here are my PC specs: genuine Intel CPU 1.66 GHz 300gb RAM Windows Vista Home Basic 32-bit
  2. DangerZone4Ever

    Windows Logo Error

    I am installing the disc for the Roxio game capture hd pro and i am getting a error saying the the product does not pass the windows logo test. i need help to fix this problem to be able to use my product.
  3. aLaNiSsAk320

    Roxio Hd Pro Wont Work After Update

    my Roxio Hd would work perfectly before the newest update. Now in order for my TV to show what i have to do is turn my computer on. and its annoying because my computer takes alot of power so when i dont want to record i need my computer on to display my xbox on my tv
  4. Appleman8977

    Not Compatable

    I recently bought a Lenovo Y50 from the manufacturer. During the purchase process, they offered it to be shipped with a digital download of Roxio Creator NXT 2. When my computer arrived, I opened the email with the download link and downloaded the program. I downloaded a file called "Download_Roxio_Creator_NXT.exe" and "Download_Roxio_Creator_NXT_Content.exe". I ran the first program and it created a folder in my downloads called "Roxio Creator NXT" and in that file was another .EXE called "Creator_NXT_2". When I ran this program a bar comes up saying "This app can't run on your PC". I attempted to re-download the file with various internet setting changes until a popup that says that I have reached the maximum number of downloads came up. I am running a Lenovo Y50; x64; Intel i7; 16GB RAM; 1TB Hard-drive; Windows 8.1 Is there anything I can do to fix this issue? (I've searched the web for days to no avail)
  5. Logon1027

    "unknown Capture Error

    So I have had my roxio for a while but I got a new pc and it has not worked with the roxio at all since i got it. All it give me in unknown capture error. If you could give me any suggestions on how to fix it that would be great. Specs: Windows 7 Home Premium AMD FX 6300 six-core processor Radeon 7750 graphic card 8gb ram 64 bit operating system
  6. HeroicMuffin

    Livestream Won't Start

    So I tried to live stream today and i made a twitch.tv account and logged in and did everything in the roxio live streaming video tutorial and when i hit live stream the capture software says live streaming but my twitch account is staying offline how can i fix this issue? my internet is plenty fast and i even tried with 240p so its not i'm to HD, I also dont have any of the live streaming software that twitch showcases on its website do i need those or does roxio have everything i need?
  7. I am trying to use Creator 2012 to convert TiVo video to DVD. I have multiple files from multiple channels: CBS, TCM, PBS, Showtime, etc. In every case, I receive the message "This folder contains files protected with Digital Rights Management (DRM) technology. DRM protected files cannot be added to a project, so they will not be displayed." I e-mailed Roxio support, which responded: "I wish I can be of help but unfortunately, you can't convert it. If Tivo added DRM to the file it can't be copied. You'd have to bring it up with them. The DRM kicks in when you try to convert it. You can watch it on the computer, yes. But you are NOT allowed to copy it. Thank you for understanding. Should you require further assistance. Please do not hesitate to contact us with any further questions." I decided to try a little test. I renamed a WMV file to "TEST.WMV" and put it in its own folder. I opened Creator and pointed the "copy and convert" function at this folder. Creator accepted this file; it was displayed in the folder. I then exited completely from Creator. I renamed the file TEST.TiVo. I then re-opened Creator and pointed the "copy and convert" function at the folder containing the file. This time, I was given the message about DRM even though, clearly, no file in the folder contained DRM. THis tells me that Creator is using the file's extension to determine that it is a TiVo file, even when it's not really a TiVo file. Further, this means that Creator WILL NOT WORK WITH ANY TIVO FILE, even though both Roxio and Tivo recommend the purchase of Roxio Creator to convert Tivo video to DVD. I called TiVO, who had me check my CableCard settings, and they said all was as it should be. I suggested to them that they cease recommending Roxio Creator to convert TiVo files. It clearly will not work. I will now attempt to return the software. Wish me luck.
  8. I used my card a few times before the latest update, and have moved since. Now, when I open the Roxio HD Pro program, it gives a barrage of "Unknown Capture Error" massages. It says no signal and here is no Input at all. The hell is going on, and how do I use my $120 paper weight?
  9. Hey guys please help me I do youtube and need a solution fast or will lose subs due to inactivity. My roxio game capture software will not open on my computer at all. It says what the title of my topic says then it goes away. Ive tried uninstalling a million times, ive tried a lot of things, no success. Please help guys/girls I cant seem to get it to work. I have a windows 8.1 Asus laptop that I bought 2-3 weeks ago so PLEASE RESPOND I WILL BE VERY GRATEFUL!!
  10. Hello! For the past 2 days I have been trying to figure out why this is happening. Whenever I plug in my game capture and click capture to open to program, it gives me a BSOD. I have gotten different errors, but I was wondering if anyone could help me on how to fix this?? Thanks
  11. IanDude365

    Roxio Hd Pro Crash

    So, I was trying to record a video game on my Xbox 360, and I got about 2 minutes into recording until my computer showed the blue screen of death and restarted. Now, every time I press capture it does that! Help?
  12. CHIKENnoodlePOOP

    Roxio Gamecap Hd Hardware Issues

    Hello, This isnt my first time having issues with my Roxio Game Capture HD but the last time which was the first time, my problem was that the capture device would show up on my computer as transcoder and after reinstallation of software and system restores i had no luck. Only the Main purple light would come on and thats it no input or anything including the fact of the capture software showing no signal in green. But anyways tech support contacted me and they sent me a replacement which is my current one and i had to send the old one back. This new one has been working beautifully from step one but my computer's hard drive failed, so i got a 1tb Hard drive off of Newegg and i reloaded the OS already but i'm now getting to the part where i'm reinstalling all of my old programs again. But this time with current Roxio that ive had, is now doing the same thing where it shows TRANSCODER and has the same behavior with not turning on or working as like the old Roxio I had to turn back in. Since i went to this forum before in the first incident, and i have researched all over the web on the roxio forums i know that some people would reply to tell me how to properly install, Uninstall and Reinstall the software and trust me all the proper strategies have been done the first time and i have performed system restores up to 5 days ago. So with all do respect please do not reply to tell me how to properly install it and the keys steps on not to plug it in before installing. I do however appreciate ALL the HELP that i can get i just want to make this quite brief and not go in circles since i know from previous support. I'd like to also know weather if there is a recent fix to this problem because i'd rather try other steps to fix this before having to go through the trouble in buying a new roxio. I do believe however that this roxio is still in warranty. I want to lastly point out that this roxio has been running hot recently and i have placed it in a proper cooling area where its not sitting next to any thing that runs hot and has been sitting on my desk in the open, i much ignored this as thinking the thermal temp it was putting out was normal. Please help and thanks for taking your time out of your day in reading this as it helps me succeed in my Youtube Gaming Dream, If anybody has any questions PLEASE feel free to ask whatever.
  13. I just purchased MyDvd Video Lab & when I use Videowave it either says it has stopped working or I get a runtime error. It is happening at random times & I have tested various things to see if there is any consistency & cannot find any. At times it errors out while saving, other times when adding transitions. I tried a new project with only 5 pictures with the same issues. I have attached a screenshot of the operating system info. If there is other info needed to determine how to fix this I can get that info.
  14. JohnnyGs

    Error When Rendering

    i get an error pop up " error has occurred during rendering" and "Error file has successfully completed" its frustrating its my second day with this Roxio hd pro cap card. i need help
  15. Hello again! So after finally getting my Roxio GC HD Pro up and running, I ran into another issue... Although the capture function is commendable on the software, the live stream function seems to be out of sorts... When I press the "live stream" button, it shows the stream happening on the software, but when it auto-opens the twitch window, it says that I am offline (both on the dashboard and the channel), even though I logged into my account via the capture software... Anyone know what could be causing this? Thanks, SuperSGogeta25
  16. I have used this Easy VHS to DVD software for about 3 years, with great success. But, at the end of burning almost every disk, I get this message: "There was a problem writing to the disk". When I try to play the disk in my DVD player or computer, it plays, no problem. All disks seem to work in most DVD players. I am currently using Verbatim DVD+R DL, and recording approximately 1hour to 1hour and 15 minutes of old home videos onto each DVD. My burner is TSSTcorp DVD+-RW TS-L633C. Computer is Dell Inspiron, Windows 7, about 4 years old. Why do I get this "problem" message, and should I worry about it?
  17. I have a Roxio HD PRO and I record my 360 gameplay. It records and edits perfectly, but when I try to export and render a 1 hour video, it takes about 3-4 hours no matter what setting I use. Then trying to upload to Youtube it takes an estimated 1700 minutes for a 1 hour video. Any suggestion on what I could try? Could this just be the case of a crappy computer and slow internet. Any help appreciated!

    Purple Screen Help

    Hello, I have a Roxio GameCap HD Pro that I got for Christmas. I understand that many people were having a problem using the software on Windows 8 but so far to my knowledge I under stand that the Windows 8 problems were fixed and I was using the product with great results and no problems at first. I am using an Xbox 360, I am setup using HDMI cables, and I have a Gateway Laptop running Windows 8. This is not the problem since it was working with this setup. My problem is a blank, purple preview window using the recording software. Like I said above the software was working and has now stopped. I can record videos still but I have no preview so I don't know if everything is the way I want it or if I need to adjust anything like the quality or the brightness. I still hear game sound coming from the software just no video preview. When this problem first occurred I noticed that my input changed from HDMI to component and when I set it back to HDMI it was working until I pressed Start Capture. After that it kept happening so I changed the input from HDMI to component and back to HDMI and that worked for a little while but now that doesn't even work. I tried uninstalling and re-installing the software but that did nothing. Does anyone have a solution? If anyone needs any other information that I did not already provide please say so and I will fill you in on the missing details.
  19. So i recently got the Roxio HD pro capture card and everything is going fine. The problem is this, i press capture and record my gameplay, lets say 30 seconds, and when i drop it into sony vegas pro 11, it only shows 2 seconds of the video. It isnt even a video anymore, it's just a still image of the video, 2 seconds of it. I also played the 30 second video in windows media player, and it shows all of the 30 seconds i recorded just fine. Why is Vegas only showing 2 seconds of the video?
  20. Kayhan

    Toast 11 Error

    I have latest Mavericks on my mac and the latest update on Toast 11 (Titanium). I am having problems burning DVD's. I get this message if anyone can help that would be great. "The drive reported an error: Sense Key=Hardware Error Sense Code=0x44 0x90 Internal target Failure" Please help on how to fix this. I get this message in the middle of burning a movie on a DVD. Thanks.
  21. My launchpad isn't responding anymore! It never had that problem since I bought the Game Capture Card. It always worked and now all of the sudden it's not responding anymore. I've tried fixing it and even re-installed it but everytime I start the launchpad it stops responding. I've added a screenshot where you can see that it's simply not responding (reageert niet = Dutch for not responding) Please help!
  22. Hi, a few months ago I had bought a Roxio Game Capture and in the beggining it worked well but a few weeks ago I started recording again and my tv simple goes black when I plugged in the Roxio Device to my computer....My TV just stays black while I am recording and my computer records it but in a strange way (You see the imagem but in lines).... Is it possible to post here video so you can see what happens? If so tell me how... Thanks.
  23. Col25

    Toast 11 - Error Result Code= -50

    I am running Toast 11.1 on Mac OSX 10.7.5 and when I am trying to convert .MTS files (from a JVC Camera) I converted 40 and then when I tried to get another 10 files done it came up with "Couldn't complete the last command because (ID= -50). Result Code = -50" (See screen shot.) I have 40gig+ of disk space and trying to convert around 5 gig of footage. I have tried this around 5 times with different files to get the same result Any help will be appreciated
  24. Reptar2099

    Videowave Won't Open

    Hi, I've used videowave for a couple of months now and it worked fine for a while. Now it won't open. Every time I click the Edit button, Windows says: "VideoWave has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I really want it to work. Can anyone help me? My laptop-> GPU: GeForce GT 650M, CPU: Intel® Core™ i7-3630QM CPU @ 2.40GHz, Memory: 7.86 GB, Current resolution: 1920 x 1080 (60Hz), Operating System: Microsoft Windows 8. Someone please help me.
  25. KIMusic11

    Drive Error

    I have Popcorn 2 (2.0.2). I'm running it on a MacBook Pro with Mac OSX 10.6.8. (Snow Leaopard). Every time I attempt to burn a DVD, whether the source is from an actual DVD, a disc image, or Video_TS folder it always fails. A window pops up that says the following: The drive reported and error: Sense Key = ABORTED COMMAND Sense Code = 0x4E OVERLAPPED COMMANDS ATTEMPTED Can anyone please help me resolve this issue? Regards, Kevin