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Found 29 results

  1. HitPoints
    I lost my disc a long time ago, but I downloaded the software with the service pack. Everything works fine, but when I try to log into twitch to stream, it just says "Roxio HD Pro has stopped working". I try to repair it, cause everything i've looked at online says you should repair it, but when I do, it says i'm missing CDCP.msi and i'm not sure what that is. I'd like to use my software to stream, because OBS won't run properly on my computer without glitching up. Help would be appreciated
  2. PepperMan
    So when I make the background transparent for a logo in Photo Suite 13, the final image, (after I checked the transparent box, saved as PNG and masked out all white area) does not come out to be an image with a transparent background. What Am I doing wrong? I searched every where and when I find answers, they all say to do what I have already done!!! Attached are some screenshots of what I'm doing... Thank you, PepperMan
  3. DarkRemark_
    So I have not used the roxio hd Pro in a little bit, so I decided to hook it up and try it out, It displays the Game BUT its got a red tone to it, it shows the game but its red pretty much lol so I don't know if its broke? or if I have to download an update? I am downloading an update hoping that this fixes it but if not oh well . I'm using it with a Xbox one. any thoughts broken or just need an update? i'm assuming its broke lol.
  4. Kevin123

    My Roxio Is Broken

    Kevin123 posted a question in General Discussion

    Then could you please help me with MY Roxio HD Pro Problems? I've literally used this thing ONCE in the past two years for one reason, MY DEVICE HAS NEVER WORKED!!! I've contacted Roxio CONSTANTLY, about 2 or 3 times a month to get a refund because they sold me a BROKEN product, and I haven't gotten a single response from them, in TWO YEARS!!! It's crashed every computer I've used it on, the device barely turns on before it crashes whatever computer I'm using it on. I paid GOOD money for this two years ago, and I'm so glad that you guys enforce your "Refund Policy" so well, because I would've really like to return mine and gotten a new one. Honestly, two years ago I bought air that was packaged in a container, and have tried to get in contact with you guys for a return, but whenever I did, you'd give me the same "We're really busy at the moment" response. This is not a good way to run a buisness, I didn't even get a refund DURING the 30 day period because you DIDN'T LET ME! Now I'm saying this again, and you will apologize and say "Well you didn't take advantage of the refund during the 30 days" well guess what, I DID, so I want my money back, and that's why I'm here today, to try ONCE AGAIN to get my money back that you stole from me. Don't even TRY to tell me how to fix it, because the thing never worked in the first place, it was broken right after I recorded my first 30 second long video. Wow, 30 seconds for $150, what a deal.
  5. gurtejt
    Hey guys I have recently just bought a new and much stronger pc for my Roxio Hd Game capture pro and when I put the disc in and go through the installation wizard I get the whole your installation has been interrupted thing. I have read the previous forum posts on this topic and still no help. My log files LogFile 15-01-18 13-15.zip
  6. EddMaley
    So when I watch the raw video on Windows Media Player it is perfect but as soon as I put it in Videowave about half-way through the audio is around 3 seconds behind. Why is this? Thanks.
  7. EddMaley
    Hi, just after finishing recording on my xbox 360 I unplugged the HDMI cable and plugged it into my Xbox One, but when I turned my xbox one on I just got a blue screen. It's worked before so I don't know why it isn't working... Just to check, I plugged it back into my xbox 360 and it worked again. Plugged it back into xbox one, blue screen. Help please.
  8. Coldez
    Ive had my Roxio Capture card HD PRO for a while now and when i first used it on my windows 8 pc it worked fine but recently videowave has stopped working, i click on videowave on the lanuchpad, the orange loading box appears and then 5 seconds later just says "videowave has stopped working". I can still capture gameplay but it just wont load videowave. Ive tried unistalling it and reinstalling, just loading videowave from the file location and not going though the lanuchpad, ive tried running it with and without updates, im pretty sure this problem started when i changed my graphics card, it work when i has a Radeon HD 5450 and then i change to a Geforce GT 610 silent and it stopped working now i have a GTX 760 twin frozr. i tired running it on my 5450 but didnt work, so im guessing its a software problem what do i do to fix it?
  9. CHIKENnoodlePOOP

    Roxio Gamecap Hd Hardware Issues

    CHIKENnoodlePOOP posted a question in Hardware Setup

    Hello, This isnt my first time having issues with my Roxio Game Capture HD but the last time which was the first time, my problem was that the capture device would show up on my computer as transcoder and after reinstallation of software and system restores i had no luck. Only the Main purple light would come on and thats it no input or anything including the fact of the capture software showing no signal in green. But anyways tech support contacted me and they sent me a replacement which is my current one and i had to send the old one back. This new one has been working beautifully from step one but my computer's hard drive failed, so i got a 1tb Hard drive off of Newegg and i reloaded the OS already but i'm now getting to the part where i'm reinstalling all of my old programs again. But this time with current Roxio that ive had, is now doing the same thing where it shows TRANSCODER and has the same behavior with not turning on or working as like the old Roxio I had to turn back in. Since i went to this forum before in the first incident, and i have researched all over the web on the roxio forums i know that some people would reply to tell me how to properly install, Uninstall and Reinstall the software and trust me all the proper strategies have been done the first time and i have performed system restores up to 5 days ago. So with all do respect please do not reply to tell me how to properly install it and the keys steps on not to plug it in before installing. I do however appreciate ALL the HELP that i can get i just want to make this quite brief and not go in circles since i know from previous support. I'd like to also know weather if there is a recent fix to this problem because i'd rather try other steps to fix this before having to go through the trouble in buying a new roxio. I do believe however that this roxio is still in warranty. I want to lastly point out that this roxio has been running hot recently and i have placed it in a proper cooling area where its not sitting next to any thing that runs hot and has been sitting on my desk in the open, i much ignored this as thinking the thermal temp it was putting out was normal. Please help and thanks for taking your time out of your day in reading this as it helps me succeed in my Youtube Gaming Dream, If anybody has any questions PLEASE feel free to ask whatever.
  10. Acid-Infinite
    Hello, So I just got a new PC and monitor and I Recorded one thing with the Roxio then it stopped working. The Roxio comes up but it has a red "No SIgnal" and when i go into options it just crashes. It worked fine with the last PC but i didn't use a monitor for it, I used a TV. I don't know if that has any effect. I repaired the software many times I even uninstalled the software including the hardware from the device manager. I've Tried 3 HDMI Cables and it still didn't work and they worked fine when I didn't switch other. Please help!
  11. SFarmer
    I recently purchased several Roxio GameCap HD Pro's, all of which worked wonderfully up until about a day or so ago. After days of working flawlessly, I am now unable to open up the Roxio Media Capture. After selecting the blue "CAPTURE" button, it loads the background elements of the Roxio Media Capture then immediate brings up a "This program has stopped working error" and closes. I have tried several fixes, Including uninstalling the program with Revo, and even manually deleting the drivers. But nothing is working. I even restored my computer to factory settings and re-installed the program, which only worked briefly before begining to crash every time I launch it again. I really need to know what's going on here and how to fix it if anyone knows.
  12. rocknrollpony
    I recently purchased a roxio game capture device, so far I now have extreme buyer remorse. I instantly started having problem with it, for one a channel or mine for that matter wouldnt show up when I signed into twitch on the product. Then the preview didnt work, it wouldnt stream to twitch. So being the smart person I am, I repaired the software using the disk, this however made it 1000x worse, now it doesnt even detect my PS3 and it defaults to hdmi, when I try to get into the options the program stops responding and windows asks me to shut it down. (the whole program has stopped working thing). Right now I need serious help, I want so deperately to use it, but it wont work, anyone have any clue to why it isnt working?
  13. A Average
    If it helps.....the unit worked fine on COD Ghost, but not on GTA. GTA recordings were rubbish, fragmented, and very poor. Audio worked though.. The solution, adjust the source options to the other setting. This on PS3, standard game capture, matched to a two year old Toshiba G6(?) laptop, with a mess of cables. Not a very techie post, but neither am I . May possibly save someone else some time. Regards......
  14. Swifty6696

    Very Confusing Problem

    Swifty6696 posted a question in Capture

    I have just received my new roxio game capture hd pro today and i have performed a clean setup of the software and everything else and here is my problem. i open up the launch pad with the 2 options of Capture and the other of Edit and Share. The edit and share works perfectly fine but when i click on the blue button to open up the game capture software there is a brief moment of where it tries to open up the software and then it just stops working and promts me to close down the program. i am very confused to why it is doing this. i have got the previous roxio game capture device and that one works fine. i can capture and edit everything. i am going to put in my pc specs below just encase there is a problem there. - 6GB RAM - DirectX - 11 Intel I5 Processor - Windows 8.1 64-bit - NVIDIA GeForce GTX 550 Ti i am also going to attach an image so that you can see that the editing software works and in front of that is the game capture software which states it is not working. i would be very grateful if someone can help me to fix this because if i cannot fix this it is nearly £90 pound wasted and i really want to use this device.
  15. hisaokaarts

    Dvd's No Longer Playing

    hisaokaarts posted a question in Toast 11

    Ever since I updated the Toast software to the latest version, the DVD's I burn no longer play in my dvd player. The dvd player doesn't recognize the dvds as "playable" at all. None of the settings that I've used in the past have changed, and I've been using the software without any kind of problem for over a year. Does anyone have any suggestions?
  16. Sazard

    Not Working

    Sazard posted a question in Capture

    Hi there forum members, I recently purchased my Roxio Game Capture HD Pro from Best Buy. I have installed everything and tryed reinstalling and my problem will not fix. I have everything setup correct and I need help. Problems * When I go to the program's hub I can only go to the edit & share section, not the capture section where I need to go. Farther details can be explained if you comment, please help me and happy gaming!
  17. Misterpuppyy
    I'm experiencing some problems. A few months ago I posted some video's to test my video quality of my Roxio game Capture HD Pro to make it work in 1080i. It worked and I was excited to post allot more video's on Youtube. Then I put the capture card away since I didn't have time for it. Then today I reopened it because I wanted to make sure if I still remember how it works and everything. I captured in 1080i on 15000 Kbps. When I was done editing it I exported it in a wma file. When I logged into my youtube account and pressed upload the video couldn't be uploaded because it failed to process due to the fact the video wasn't in the right format. It was in Dmsm which the default file. I don't know why it didn't work I tried many things to make it work. The settings were exactly the same I had from a few months ago when it uploaded onto youtube with no problem. I tried to change the settings and the format I was exporting it. I tried different browsers like internet explorer, chrome, firefox, to see if it would work on them and I also tried uploading the video's to different accounts. Then I uninstalled and installed my Roxio game capture card hd pro program again and it STILL DIDN'T WORK!!!!. I give up if this is the type of problems i'm having after spending 120 dollars on this thing then it is a complete waste of money and I want my money back. Please help.
  18. Twistedno360

    Roxio Media Capture.

    Twistedno360 posted a question in Roxio Game Capture for consoles

    Hey, I Recently Went To Start Up Roxio And When I Hit The Blue Capture It Says That The Roxio Media Capture Stopped Working. Any Help?
  19. Piraja27

    Video Having Major Issues When Recording

    Piraja27 posted a question in Capture

    During capture I get these lines that are mix of purple and black and video is choppy and audio repeats itself. I have the specs to use HD Pro capture card ( HP Envy h8 1511eo , check pc specs for that, couldn't copy paste from my system, all in Finnish ) So deskopt, no trouble it getting overheated. Oh right, first trouble I noticed that on capture table, it takes the orders late. ( like when I press on menus on Xbox360 to go up or down it takes 2 seconds before it records the command on the capture screen ) The first capture card works on this pc perfectly but this one does not. I have tried updating all my drivers, installing the capture card twice and updating it aswel. No difference. Anything I can do to fix this?
  20. Squirtly
    Sometimes, when recording, the Roxio Game Capture program just freezes. Any attempt to click stop recording and the program fully crashes to the desktop. This appears to happen completely randomly. I found I seem to crash easier if I record for longer than about 20 minutes, my computer is hot, or if I'm using game audio as my line in (instead of my mic) My question is, how do I fix this? Here are my specs: Windows 7 Home Premium (Activated and Genuine) 3 GB's of RAM Intel Core 2 Duo (T8100 @ 2.10 GHz) Intel GMA 965 Made by Dell Is it my specs that are causing the problem? Or is it something else?
  21. Deadlock1337
    Hi guys,, Pretty new to forums, so excuse me if wrong placement, Anyways, I had my Roxio up and running for about 2 months , perfectly fine. My bro uninstalled my Roxio program (HD Pro) and then after that, the CD wont work in my PC now. Like, Im testing as we speak if my PC runs other discs, but it all of a suddenly stopped working. It shows that something is in my PC, but my CD isnt working on it. So, Ive tried working on it for about 2 weeks straight, and I've made the du,best decision ever. . I decided to format the CD. The answers I want is can i buy another CD itself withouth having to pay for another gameCAp (still have my serial code) and What was the initial Problem. ALso, I deleted my CD drivers and re installed so IDT thats the problem, but as i said, testing them now. Here's my test gameplay link so you can see it was working (http://www.youtube.com/watch?v=PoQeJ-VA-Fo). I know some of my specs I think so I can write those out: Sorry for extra info, Dxdiag text. Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Studio One 1909 BIOS: Default System BIOS Processor: Pentium® Dual-Core CPU E5400 @ 2.70GHz (2 CPUs), ~2.7GHz Memory: 4096MB RAM Available OS Memory: 3840MB RAM Page File: 1985MB used, 5690MB available DirectX Version: DirectX 11 Graphics Card : Nvidia GE Force 9400 Also, I have screenshots of other necesssary things if need be.
  22. Pikachux

    Playing Ps1 Games On Ps2 - No Tv Output.

    Pikachux posted a question in Capture

    Yo yo, I've been using the HD Pro for a while now for the PS3, PS2 and it's working like an absloute charm.. until I tried a PS1 game in the PS2 today. I bought a used PS2 since my old one wouldn't read the discs and I wanted to go back in time. THE PROBLEM: Now the PS2 works with the game cap using component cables, it's absolutey fine in doing so. Today I've tried to play a PS1 game on the PS2 and record it with the Gamecap but for some reason, the moment the PS1 logo on the tv vanishes the screen flickers a few times then just goes blue. The Gamecap software plays preview audio and displays the PS1 footage fine, it even records it and produces useable files for editing but for some reason there is no TV output going on at all. I restarted the console and the TV output started working again all the way until the PS1 logo faded out, flicekred a few times then there was nothing being displayed on the TV and the software continued to work just fine. What on earth could be causing that? I can't think for the life of me why the software would work 100% with the footage but the hardware seems to stop giving me an output. I'm currently using a component in - HDMI out and I've had no problems until now. Any ideas?
  23. lpsided
    anybody know why?
  24. oceanlotion
    sup guys everytime i got to hit the capture button the window will come up and it will say stop working i installed correctly i even unistalled it installed it about athousand times. Plz help this is becoming rather annoying. pc specs Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533) Language: English (Regional Setting: English) System Manufacturer: ASUSTeK Computer Inc. System Model: G73Jh BIOS: BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10 Processor: Intel® Core i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1.7GHz Memory: 10240MB RAM Available OS Memory: 10164MB RAM Page File: 3630MB used, 16697MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode --------------- Display Devices --------------- Card name: ATI Mobility Radeon HD 5800 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x68A0)
  25. lleyt
    hey i just brought a roxio game capture hd pro and i pluged it all in with hdmi on my xbox 360 elite and installed everything fine and i pluged the usb into my laptop and the gamecapture lights up but the hdmi light dosnt. the recording software shows nothing and under satus its a green no signal and on my tv no signal i have tryed to restart my laptop and also reinstalled the software but still nothing the roxio aslo isnt show in the devices or sound, video and game controllers. please help
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