My puter crashed and I had to return it to factory settings. When I tried to reinstall Creator 2012 and I got to the point of the program telling me to check for softwhare updates, it came back with,"You are not connected to the internet". Well, I checked, Iwas connected to the internet. I tried to cancel the rquest and everything stopped from there. So I ried everything again, just closing out the request to check for updates. same problem. Everything just stopped. So now what do I do?