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  1. Program keeps crashing on start-up with following message: "An unknown error has occurred. The application will shut down now. Exceptions: Object reference not set to an instance of an object." I tried numerous fixes from this forum and other forums to no avail. I then went and registered product and received support code. Tried to open support ticket with support code and email message again to no avail with following error message: "Email Address does not exist or it does not match the support code." Running- Toshiba Satellite A505-S6986 Laptop Windows 7 Home Premium 64 bit with Service Pack 1 Intel Core Duo2 Duo CPU T6600 @ 2.20GHz 2.20 4GB DDR3 Ram 400GB HDD NVIDIA GeoForce GT 230M Graphics
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