Hello everyone. I've been browsing the forum for weeks trying to figure out what might be wrong with the device, but to no avail I've finally decided to ask you guys, and post my own topic. Okay, so I've had my device for a few months now, and it's not until fairly recently it's stopped working.
Whenever I open the software and click "capture" I'm only left with a black screen, and the start capture button, live stream, and options button are all unavailable. Although their is nothing on the screen initially, if I move the quality bar up, a flickering jumbled screen shows up, and the red signal turns green, and the options, start capture, and the other options become available. However clicking on the options, or the start capture button results in the software crashing. It'll say "Roxio Media Capture" has stopped working.
I've looked at the solutions from rebooting my PC, to the most common issue which is the "transcoder" thing showing up in the device manager. Regardless I'll post pictures and provide as much information as possible. It'd be great if I could get this device working again.
The first picture is what looks like when first opening the video capture.
The second picture is what it looks like with the slider all the way up. For some reason however when I PRTSC the recording screen shows up as black when in reality it's flickering, and you can barely make out what's there.
The third picture is what happens after clicking "options"
The fourth picture shows where the software is in the device manager.
The last picture shows any additional information.