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Found 6 results

  1. I'm trying to get the Roxio set up with some of my older consoles and it's just not working. I found most of the help guides focused on the newer consoles, which is great, but I want to be able to record from all my systems with this device. The current focus is on my Sega Dreamcast. The system works fine and I get visual and audio on the television, through the Roxio. My PC picks up the audio from the console, but not the visuals, appearing as a simple blue screen. It's hooked up via component cables. I've tried multiple different laptops and software and nothing works. Does the Roxio even work with older consoles? I've found very little information to support that it does or does not. If that's the case then I'll just return the device and get a refund, no harm done. But if it will work, I'd appreciate any help you can offer me.
  2. When I purchased the capture card a couple months ago, I ran into no problems whatsoever. Then about a month ago, I got a good amount of blue screens when I tried recording game play on my PS4. So i decided to refresh my PC, since I imagined it may work. Sure enough, it did! But recently I've been having the same problem again. I tried repairing it, but it didn't work. I refreshed my PC multiple times with no success. The problems I run into are: blue screens, black TV screen, and pop ups stating "Capture Card Lost." I've also noticed that when I record PC games instead of the PS4, i don't run into blue screens. It's probably just luck that I didn't, but can the problem possibly be my PS4? Roxio Game Capture? PC?
  3. Can anyone help me out with my problem? My roxio will never work! Everytime I launch roxio game cap software it either makes my computer restart or the roxio game capture device keeps diconnecting and reconnecting! PLZ PLZ Help! I have a HD PRO
  4. Im having this same problem. I also get the green No Signal thing. Did I do something wrong???
  5. Then could you please help me with MY Roxio HD Pro Problems? I've literally used this thing ONCE in the past two years for one reason, MY DEVICE HAS NEVER WORKED!!! I've contacted Roxio CONSTANTLY, about 2 or 3 times a month to get a refund because they sold me a BROKEN product, and I haven't gotten a single response from them, in TWO YEARS!!! It's crashed every computer I've used it on, the device barely turns on before it crashes whatever computer I'm using it on. I paid GOOD money for this two years ago, and I'm so glad that you guys enforce your "Refund Policy" so well, because I would've really like to return mine and gotten a new one. Honestly, two years ago I bought air that was packaged in a container, and have tried to get in contact with you guys for a return, but whenever I did, you'd give me the same "We're really busy at the moment" response. This is not a good way to run a buisness, I didn't even get a refund DURING the 30 day period because you DIDN'T LET ME! Now I'm saying this again, and you will apologize and say "Well you didn't take advantage of the refund during the 30 days" well guess what, I DID, so I want my money back, and that's why I'm here today, to try ONCE AGAIN to get my money back that you stole from me. Don't even TRY to tell me how to fix it, because the thing never worked in the first place, it was broken right after I recorded my first 30 second long video. Wow, 30 seconds for $150, what a deal.
  6. dmatlock

    Crashes

    My hd capture pro will launch and record fine, but when i select stop capture it starts acting up, goes to red no signal and most of the time crashes or freezes up when it dosent crash i have to unplug it from my pc to get the signal to come back and evey once in awhile when i do this it will crash my pc to the blue screen. just want to know how to stop it from going to no signal when i stop capture. It does record the video, but it a hassell to restart evey time i want to stop and start capturing. please help
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