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Found 11 results

  1. Okay, gonna be honest, haven't messed with this thing in years and saw the update (SP3 with pretty much no update notes with it). I decided i wanted to plug it in and see how my new pc works. I have a ROG swift 27'' 4k 60hz monitor, and a 27'' Asus 1080p 60hz monitor. When i place the capture window (where you can press start captures, live stream, start pre-roll...etc) on my 4k monitor, it will show the full capture from my xbox one. If i place it on my second monitor... the screen cuts off on the capture window (black area where capture usually is). I tried to set the 1080 as my primary and got no change, only using the 4k monitor gives me the full screen but I do not want the window on my 4k monitor, i want it on my 1080p monitor. If i click the 'full screen' button the capture window full screen actually moves to my 4k monitor (not what i want). and not only that, it's still not full screen. So to summarize, even simpler terms. 4k monitor and 1080p monitor in dual monitor setup, roxio software works and shows fine on the 4k, but as soon as it's moved to the 1080p monitor the capture source cuts off inside the capture window (there's a screenshot attached for reference). This unfortunately seems like something a roxio developer would need to repair with a patch as I've already tried multiple things to make it display properly. Running program as admin, changing the main monitor from 4k to 1080p, trying full screen, restarting computer, re-installing software (even though it was a clean install in the first place). I am aware there are community members on this forum asking rather unimportant questions... so please don't ask stupid questions or you will get the best answer i can think up. PC Specs (because people may not understand that 4k is better than 720 for some reason) i7-4790k 4.0Ghz cpu 980ti gpu (updated drivers and checked) 32GB ram Windows 10 professional 64-bit if you honestly need anymore than that you should probably let someone else try and help. everything needed is in this post for this specific problem. However, If more info is needed, feel free to ask for it. DO NOT POST if you are not intending to help solve the problem.
  2. Hi, I need help to try and fix my roxio creator NXT 3, When I open the software, it crashes with the error message 'Roxio Creator is not responding' the program then crashes with no reason Before you answer to help, I have attempted to... 1. Deinstall the entire program then installed it again. 2. Used the repair setting on the disk I dunno what to do, can I PLEASE get help as I use this to edit my youtube videos, the person whos answer fixes the application I will give a shoutout to in my next youtube video! PLZ HELP!
  3. Hi, i have recently come across a problem with my Roxio Game Cap HD Pro. The problem is it will not, No matter what software i use, It does not seem to work, it will read that my roxio is there i click on it to record with my roxio and it gets no signal, or on VirtualDub it says, "virtualdub cannot connect to the desired capture driver. PLEASE HELP!!
  4. Then could you please help me with MY Roxio HD Pro Problems? I've literally used this thing ONCE in the past two years for one reason, MY DEVICE HAS NEVER WORKED!!! I've contacted Roxio CONSTANTLY, about 2 or 3 times a month to get a refund because they sold me a BROKEN product, and I haven't gotten a single response from them, in TWO YEARS!!! It's crashed every computer I've used it on, the device barely turns on before it crashes whatever computer I'm using it on. I paid GOOD money for this two years ago, and I'm so glad that you guys enforce your "Refund Policy" so well, because I would've really like to return mine and gotten a new one. Honestly, two years ago I bought air that was packaged in a container, and have tried to get in contact with you guys for a return, but whenever I did, you'd give me the same "We're really busy at the moment" response. This is not a good way to run a buisness, I didn't even get a refund DURING the 30 day period because you DIDN'T LET ME! Now I'm saying this again, and you will apologize and say "Well you didn't take advantage of the refund during the 30 days" well guess what, I DID, so I want my money back, and that's why I'm here today, to try ONCE AGAIN to get my money back that you stole from me. Don't even TRY to tell me how to fix it, because the thing never worked in the first place, it was broken right after I recorded my first 30 second long video. Wow, 30 seconds for $150, what a deal.
  5. Hi People, So Ive had my Roxio Gamecap HD Pro for about a year now, and had absolutely no problems what so ever!.. Until recently, Upon plugging my Roxio HD into my laptop, one of two things happen; 1) My laptop blue screens, and crashes.. or 2) I boot the Recording software perfectly fine, and load the Roxio, to where I get audio but just a blue screen. Note- Im using an Xbox 360 with the Component out. I have tried using the "Virtual Dub" as an alternative software, but to no avail. Any ideas/ help? Thanks, Matt.
  6. Honestly I would of thought better than this company saying they have a fantastic gaming capture this company are very lazy when it comes to fixing there own products literally have spent 3 months on trying to find out a way to stream this without the delay at all and picture on pc and tv are the same but delays. now before you say yeah it an be fix it cant because if I set the web cam or mic the same when I jump into a game... it delays the mic and game play I've spent the last 3 months trying to get this to work and there's no way in hell. I thrown mine away because i'm that anger with this so I hope I get banned and I don't care about the comments I hope these guys will get off there butt and do something to help other people...
  7. So I got the Roxio Game Capture HD Pro for Christmas and was pretty stoked to record on my Xbox One. But I've set it all up, software and hardware, and the 'no signal' is in red which means it recognizes the hardware but is getting no signal. But after trawling the internet, I can't find anyone with the same problem. I've tried other HDMI leads, the lot. Also, when I started to wiggle the HDMI IN on the Roxio, I noticed the image changing, and when I pushed it in harder, the image became stronger, although not 100%. I've tried uninstalling the software, and I think it keeps pointing towards a hardware malfunction.
  8. I'm trying to capture footage on my PC using my Roxio. It's worked just fine for a long time and it's suddenly not working... well, it's working in the sense that the signal from the HDMI cords goes from the computer tower, through the Roxio capture device, and to my monitor just fine, but the program itself just says "No Signal" which makes absolutely no sense at all. I'm not trying to capture footage of a console, I'm trying to capture footage of my computer games, it's worked just fine up till now. I've already tried repair several times, even with my anti-virus protection off, I assume the HDMI cables are just fine since the signal does go through to my monitor, the Roxio itself doesn't seem damaged and this was all worked just fine the other day, what happened? Here are my computer specs: Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144) Language: English (Regional Setting: English) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: To be filled by O.E.M. BIOS: BIOS Date: 04/16/12 15:19:13 Ver: 04.06.05 Processor: Intel® Core™ i5-2550K CPU @ 3.40GHz (4 CPUs), ~3.8GHz Memory: 8192MB RAM Available OS Memory: 8154MB RAM Page File: 4432MB used, 11874MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode Display Devices --------------- Card name: AMD Radeon HD 6800 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6738) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_6738&SUBSYS_174B174B&REV_00 Display Memory: 4095 MB Dedicated Memory: 1011 MB Shared Memory: 3084 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: DEMO TDA19978 Monitor Id: NXP4E0A Native Mode: 1280 x 720(p) (60.000Hz) Output Type: HDMI I've also consulted all the different suggestions on here and still I get nothing. I have the exact same problem where when I adjust the resolution bar and suddenly I get something, but it comes through all glitchy and broken. I have no idea what to do, please help me. http://forums.suppor...o-signal-issue/ Again, I'm trying to capture footage OF my computer, ON my computer, not a console.
  9. I have set up my game capture correctly, and I'm trying to record my 360 footage. When I record, the fps drops drastically, and there is a few seconds delay from when it happens on the xbox to on the computer. when I play it back, the visuals go at 20 times speed, but the audio plays only t about 1.5. Help?
  10. Hey, I had a roxio game capture pro witch i bought last year, when i came back a couple of weeks ago, the screen doesnt show up. Ive set up all the HDMI right, but it cant show up on the TV screen, i have also lost the installed program, but i got a virus so i reset my whole laptop, and i cant re-download it, Please help
  11. Hi, I started up my xbox and started up my laptop to broadcast a session of new vegas over twitch using xsplit but when I started up xsplit I found that my Roxio Game Capture is not working anymore, All I get is this: Any Ideas? or is it just broken and thats that? Jaywaka
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