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  1. Morning all, Just purchased my Roxio Camecapture HD and trying to log into Twich, every time I do so the software crashes and flings me out ? Any ideas on how to fix this ? Thank you Chris
  2. I am using Roxio Creator Nxt Pro 7 on an HP Spectra with an SSD and windows 10. I have been working on a video for 3 days straight night and day to meet a deadline. I can play it fine using the dmsn file, but when I try to output it to any format it crashes (run time error at just over 2into the output process. I have rearranged photos and videos in the file, but the stopping time is the same. The dmsn file contains both jpg pics, and videos (I have tried converting the videos to various formats-started with mov but have tried .mpg and mp4). The audio track is .mp3 and I did use audio ducking. The total time of the first segment I created is only 11 minutes I have had to continuely clear cache and re-create the dat file after most crashes on the file that added the background video on. - I did a repair on the installation to make sure the registry files were correct. - I split the file into 2 parts to make it easier to work with. I have not yet added audio to the 2nd dsmn file and it is also crashing 3 minutes into the output. There is clearly a problem with the output software My computer is more than capable of handing. I have checked Task Manger and am not maximizing any limits. I used Nxt Pro 6 frequently before upgrading, and loved the ease and simplicity in creating videos.. The Roxio software has been a disaster form me since I upgraded to NxtPro 7!!!!!!! If you are still using NxtPro 6 I highly suggest NOT upgrading. I hate trying to learn a different product at this point, but I need to get this video created and I am extremely frustrated after all the work I have put into it arranging videos, photos and adding panning, etc.!!!!!!!!!!!!!!!!!! Can someone PLEASE HELP! I though I had possibly figured out. I backed up a couple of older dmsn files that had audio track with videos that also had audio. I had not previously used auidio ducking on these files. They exported fine. After I did the audio ducking they crasked after 2-3 minutes. THEN under TOOLS/OPTIONS, i unchecked ":Enable Intel Enhanced for Core...... and did the output again with success, so I went back to my current file, ran with the same options - BUT FAILURE AGAIN!!!??? I cannot figure what is different in that file. Even when I had to change one of the folder names, I used the wizard and tried to point to the new folder name and that did not work. So I clicked on each file to "CONNECT" and that did not work. I had to DELETE each panel and re-add Photo/Video. It seems something in the file is corrupted. I hate to rebuild 3 days of work and then still not have it work again?!?!?!? I changed from Software to HARDWARE rendering and it finally worked - TOOK FOREVER THOUGH!
  3. Toast 11.2 on an 8-core Mac Pro 2.66, OS 10.8.5. I've started archiving large file projects to blu-ray data discs, using Toast's "Data" burn, burning 25 gig at a time. The burn goes ok, but Toast always crashes when it gets to verification. Looking at the Activity Monitor, I see that Toast always eats up ALL of the system memory -- all 32 GIG of it -- whenever burning or verifying these large files burned to blu-ray data discs. Even after quitting Toast, Toast still won't "release" the memory. (It takes a third-party utility like Memory Clean to restore the memory Toast sucked up to the system). Why would Toast suck up that much memory? Could the crashes be because of Toast eating up all of the system memory? Anybody know if there is an issue with a memory leak in Toast 11?
  4. Curious question. If I try to connect to a Bluetooth device while burning a disc, Toast crashes. And then refuses to allow the user to eject the bad burned disc from the disc drive without doing a restart. It doesn't seem to have an issue if you start the Bluetooth device first, and then burn a disc. ( unless you have to reconnect ) Short of not using Bluetooth devices, any suggestions how to keep Toast from crashing?
  5. Purchased Toast 16 Pro about 2 weeks ago to burn Blu-ray and DVD of H.264 files created from Adobe Media Encoder. My experience has been terrible. Not once has the program successfully encoded and created a disk image file without freezing, crashing or producing an error message (typically too many open files). I am operating on a top of the line 2017 MBP with 16GB Ram, 1TB SSD, 3.1GHz Quad Core. It has often crashed while encoding or when shifting between encoding and write out of the disk image. Fortunately the program has, on occasion, been willing to pick up where it left off (crashed). It took the past two weeks and at least 30 attempts to patch together four disk images (2 blu-ray and 2 std dvd) and get multiple media burned. I have been using PC's since the early 1980's and served as end user computing manager for a Fortune 100 company. This is hands-down the worst ever experience with software from an established publisher. Experience showed many of the early crashes also involved a crash of Adobe Creative Cloud (which has been otherwise stable for 6 months). I also rebooted before launching Toast, did not start any other programs and shutdown Time Machine and just about everything else. That helped but I still was never able to complete a disk image burn without at least one or two reboot and resumes. I have had no previous experience with earlier versions of Toast. I've got about 2 weeks to ask for my money back. Any suggestions.
  6. I have windows 10 and when trying to add sound to a prodject the program crashes
  7. Every time I try to burn a Blu-ray, Toast crashes and ejects the disc. It is not always the same thread, despite burning the same files with the same settings. Any help is appreciated. Thread 15 Crashed: 0 libobjc.A.dylib 0x9ef35f63 default_throw(objc_object*) + 106 1 libobjc.A.dylib 0x9ef336e6 objc_exception_throw + 273 2 com.apple.avfoundation 0x9151ff0e -[AVAssetReader startReading] + 1109 3 com.roxio.Toast.Video 0x007a1fd9 MovieType::GetVideoNextSampleBuffer() + 79 4 com.roxio.Toast.Video 0x001858d0 CQTYUVProducer::LoadNextSampleBuffer() + 52 5 com.roxio.Toast.Video 0x00185789 CQTYUVProducer::ProduceOneFrame(long long, void*) + 171 6 com.roxio.Toast.Video 0x001895f0 CQTYUVProducer::Produce() + 488 7 com.roxio.Toast.Video 0x0017e415 CQTProducer::DoWork() + 27 8 com.roxio.Toast.Video 0x001880e1 CMediaThread::Run() + 199 9 com.roxio.Toast.Video 0x001496ea LXThread::ThreadWrapper(LXThread*) + 314 10 libsystem_pthread.dylib 0x9f99510b _pthread_body + 184 11 libsystem_pthread.dylib 0x9f995053 _pthread_start + 243 12 libsystem_pthread.dylib 0x9f99490e thread_start + 34 Thread 15 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x0cf87120 ecx: 0x5c9d6d68 edx: 0x00000000 edi: 0x9ef35f07 esi: 0x03605ee0 ebp: 0xb0d60478 esp: 0xb0d60460 ss: 0x00000023 efl: 0x00010246 eip: 0x9ef35f63 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f cr2: 0x0000004c
  8. Created a DVD, removed the menu item containing the video, then created a new menu item, dragged a 350MB video into it, and got this error. I tried to insert the PNG, it allowed me to, then complained when I tried to post it, it said that operation was not supported (see attached wordpad rtf file). Looks like an object that never got deleted. This bug is in addition to all of those annoying, nagging SPAM messages every time I use the program. What were you folks thinking - did you purposely want to annoy paying customers with those ads?
  9. About 1/2 of the time when I CONVERT to MP4 or BURN it never makes it to 100%.. Any suggestions? I am converting .tivo files into mp4 and then burn on dvd. Seems like if I do not refresh the Finder directory it never makes it past 100%.... Any suggestions?
  10. when open creator 2012 pro, it crashes with the error msg that it failed and microsoft is looking for a solution (they haven't gotten back with me..haha) i can however open the program as admin and it works. do i need remove and reinstall? is there a setting or something that could cause this happen. i installed a new video card last week as the other was failing but that is most major change to the pc. thanks
  11. Videowave use to crash for me when attempting to add music, discovered by deleting Smart Sound the problem was fixed. New problem is when starting a new project I click to add photos/videos and I get the dreaded "Videowave has stopped working." I've tried the compatibility (windows) option with no luck. I've uninstalled and reinstalled Roxio 2012 with no luck and now I'm out of ideas. FWIW, this was not a problem on my old laptops (Windows Vista and Windows 7,) however I now have a new laptop that HAD windows 8 (nightmare) and I opted for the Windows 10 (free upgrade.) I discovered I can drag-and-drop but that is very tedious when working on a project of any size. Any suggestions will be greatly appreciated. Thank you!
  12. Just installed NTX 4 on my PC. Create DVD's craches on startup with the following messge; An unknown error has occurred. The application will shut down now. Exception: Retrieving the COM class factory for component with CLSID (OCE308D1-D2E0-4656-BEA1-79FE86A7A258) failed due to the following error: 800700c1 is not a valid Win32 application. (Exception from HRESULT: Ox800700C1). Could use some help please. Randy
  13. Last March (2015) I decided to upgrade from Creator10 to NXT3. In June (2015), I upgraded to Win10. It quickly became obvious that there was a compatibility issue. I tried uninstalling/reinstalling I checked online and discovered that the issue was not unique. I also discovered that in order to uninstall I needed to work in the REGISTER. This became annoying and a royal pain I contacted CS, they had me uninstall/reinstall, download a fresh version, download an uninstaller which worked no better. THEY HAD ME WASTE HOURS AND HOURS doing all this crap. IN THE END, THEY ADMITTED THAT THEY WERE AWARE THAT THERE WAS AN ISSUE. The solution I was given today when I requested a free upgrade was NO. I could purchase the program at a discount from their website. Thanks Roxio for a total waste of time and money, this is no way to treat customers.
  14. atschram

    Mydvd Issues...

    Installed Toast 14 on 10.10 and 10.11 and setup a project in MyDVD. Everything works great until I ask it to burn the disk. If I click the burn icon it will tell me to insert a disk. The disk is inserted and Mac OS sees it, even the Toast 14 Pro program sees the disk. MyDVD acts like there isn't a disk. When I click the "save" button to save the file as a .iso MyDVD crashes, every time. Ran software update on Toast and it says it is the latest version. Happens on both 10.11 and 10.10.
  15. Every time I click on recorder settings in (e.g. in the menu bar) Toast Titanium 14 crashes. Clicking on the recorder settings icon in application window, nothing happpens. Does anyone notice the same problem? If yes, it could be a compatibility issue with the recent release of Mac OS X 10.11. (I also run the public beta of Mac OS X 10.11.1). I have a MacBook Pro 13" (mid 2012) with an OPTIARC DVD RW AD-5970H ... thanks for any help!
  16. I've been having this problem for a while and I want it to stop since it makes editing the Videos hell. Everytime I click a button or try to cut the video or do anything for that matter it crashes or freezes alot. I used this on a older computer without this issue and now I have it on a better computer. I wanna know what I can do to fix it or something th ecompany can do to solve it.
  17. What happens: - Capture seem to running just fine - When done, I click "stop capture" - Roxio Capture crashes - Two files are left, an m2ts and an mp4 (it's usually just an mp4 file after rendering) - First time I deleted the m2ts file as the others were mp4 - Now I find out that the mp4 file's audio is messed up (no sound, just buzzing all the way through - tested in videowave and premiere pro, media player rejects the file) - Video/images is fine and dandy from start to end - Happens when capturing from ps4 and randomly - happened with 54 min and an 1.h10min video Now I'm going to test 2nd software to try and recover the lost m2ts file - in the meantime, I hope there's someone out there who can tell me if I can save this!
  18. My Roxio HD Pro keep crashing no matter if i repair it or un install and re install the software it still crashes Please help me DxDiag.txt
  19. Hi folks, brand new here. Got the system hooked up and it recorded two short video game captures just fine but now when I record something of just :30 the software locks up when I click the Stop Capture button and gives me the following: Runtime Error! Program:... Game Capture HD PRO\Media Import\MediaCapture\Game1X.exe This application has requested the Runtime to terminate it in an unusual way. My specs HP box, AMD II X2 220 2.8 GHz 64-bit OS 4 GB RAM AMD Radeon HD 5450 Windows 7 Home Premium Game Capture Pro (Build 102B22A) I tried reinstalling but did NOT get the repair function I have seen mentioned in some other threads, I reinstalled and tried with the older version and the most recent version but still have this problem. Any ideas? kind regards
  20. Hi, I recently purchased a Roxio Gamecapture HD Pro and after over 7 hours of trying to set it up, I am really wondering why I didn't just pay the extra for an Elgato. After installing the software, downloading the service pack updates and rebooting the machine, whenever I try to capture gameplay footage the program crashes immediately. My machine has more than the recommended specification requirements so I know that isn't an issue. I have attached a screen grab below to illustrate my problem. I don't understand how Roxio can justify charging what they do for this when I see this problem happening to a lot of people and they offer NO customer support at all - OR they charge you for it. If anyone can help, I would hugely appreciate it. Jim
  21. Hi, I need help to try and fix my roxio creator NXT 3, When I open the software, it crashes with the error message 'Roxio Creator is not responding' the program then crashes with no reason Before you answer to help, I have attempted to... 1. Deinstall the entire program then installed it again. 2. Used the repair setting on the disk I dunno what to do, can I PLEASE get help as I use this to edit my youtube videos, the person whos answer fixes the application I will give a shoutout to in my next youtube video! PLZ HELP!
  22. So, I'm using my VideoWave that I got with roxio game capture HD pro. I've used it for a while, but it's really frustrating me now. Sometimes, when I put videos into the timeline, I split the track, and after around 5 mins of no response, it does split and the new track has a big red (no entry) sign. From then on, it takes 10 mins of no response for the damned thing to work! I spent 4 hours last night trying to do something that should only take 30mins. So the question is, how do i get the video to work properly, whithout the (no entry) sign coming up?
  23. Upon startup of Roxio everything works fine, and continues to work fine when i enter the "Capture" part of the software and the recording is very high quality and works well, however when i attempt to use the videowave editing system, upon startup it crashes with the message "Videowave has stopped working, windows will close the program and notify you if there is a solution" i never receive a solution and i have been trying to get this to work for weeks, i am highly upset as to get this to work i have also purchased a disk drive to run the disk that came with the roxio game capture HD Pro, but now nothing has worked and i am seeking help
  24. Hello, I am running into a real issue here. Previously after upgrading to SP2, I had no issues. But I recently reformatted my harddrive, and upon reinstalling Roxio's programs, and SP2 in particular, it captures like a charm but will not load the captured content into videowave. I can load up previously RENDERED projects. If I even open a folder containing M2TS, videowave crashes. I have attempted multiple repairs, but the repair will not complete, it insists that whichever path I have chosen doesn't contain the necessary folders. That does not make sense as I am doing it from the disc itself. Firewall/av/malware/spyware, all off and still nothing. My Laptop specs are well within parameters, as I said, I had no problems prior. If I do not upgrade to SP2, then I can utilize the content, however after loading the content into videowave, and even after render, it becomes blurry and jittery. Contacting actual roxio support seems nearly impossible so i am hoping to receive some sort of assistance here. Thanks in advance! RGC_Log_1232015_0.txt
  25. I was editing my video with subtitels and videowave keeps crashing. After the last crash it doesnt play my video anymore and i dont ubderstand why. I was almost finished dont wanna start over.
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