I am trying to use Creator 2012 to convert TiVo video to DVD. I have multiple files from multiple channels: CBS, TCM, PBS, Showtime, etc. In every case, I receive the message "This folder contains files protected with Digital Rights Management (DRM) technology. DRM protected files cannot be added to a project, so they will not be displayed."
I e-mailed Roxio support, which responded: "I wish I can be of help but unfortunately, you can't convert it. If Tivo added DRM to the file it can't be copied. You'd have to bring it up with them. The DRM kicks in when you try to convert it. You can watch it on the computer, yes. But you are NOT allowed to copy it. Thank you for understanding. Should you require further assistance. Please do not hesitate to contact us with any further questions."
I decided to try a little test. I renamed a WMV file to "TEST.WMV" and put it in its own folder. I opened Creator and pointed the "copy and convert" function at this folder. Creator accepted this file; it was displayed in the folder.
I then exited completely from Creator. I renamed the file TEST.TiVo. I then re-opened Creator and pointed the "copy and convert" function at the folder containing the file. This time, I was given the message about DRM even though, clearly, no file in the folder contained DRM. THis tells me that Creator is using the file's extension to determine that it is a TiVo file, even when it's not really a TiVo file. Further, this means that Creator WILL NOT WORK WITH ANY TIVO FILE, even though both Roxio and Tivo recommend the purchase of Roxio Creator to convert Tivo video to DVD.
I called TiVO, who had me check my CableCard settings, and they said all was as it should be. I suggested to them that they cease recommending Roxio Creator to convert TiVo files. It clearly will not work.
I will now attempt to return the software. Wish me luck.