I purchased a Dell Inspiron laptop with a version (Creator Starter) of Roxio software. After registering the product through the link provided to Roxio, I got an email from them offering a 50% discount to upgrade to Creator 2011. Well, the link doesn't take you to 2011, but 2012, and the discount isn't 50%. Okay, maybe this is an earlier build and maybe I can email Corel and get this resolved? Nay, nay! Corel has the most elaborate customer service firewall to prevent a customer from reaching them that I have ever encountered! I tried to set up an account, it said my email was registered. I tried to access the site using my new registration information and it said that no email address like mine was registered! Every attempt to get through the maze they have set up was foiled. Think I will bother to use, let alone upgrade to their product? Not in a million years. Biggest farce in customer service ever!