I've been purchasing this product for 10 years. The only thing I use it for is to do my Family DVD at the end of the year. If it would work it would be great. It NEVER works as advertised. Do you people read the posts with all of the crashes? Every year I upgrade thinking that it will work--IT NEVER DOES. I just spent 100 hours making 1 change at a time before I close the program saving my changes and restarting it. Do you know how many times I had to restart it? Over 400 times!!!!!!!!!!!!!! Guess what--just as I was putting the final touches on it, it crashed and now I can't open the file I created. After screaming for awhile, I decided post a new topic. Like it? Don't tell me about your support. You don't even make it easy to contact a real person. There is no phone number. I worked with someone by email--she wasn't helpful. I read all of your "fixes." They don't work. I have a brand new computer with Windows 7 and 8 GB of RAM. Don't tell me about your little fixes. It is a clean install about a week old and your product doesn't work on it. How about paying me $1,000? That's about 1 dollar an hour that I put into that stupid program you call Creator NXT. Better yet, look up my account and have someone contact me. You people are terrible!!! How can you let a product like this go out year after year. I'm an IT Professor and I have never experienced such an distasterous program like this. Do I sound frustrated? My voice hurts from screaming after I lost all my work for the last 2 weeks. MyDVD sucks! Who are your competitors? I need a program that works to make my family video for 2012. At least give me the name of something that works. Am I angry? Hell yes!!!!!!!!!!!!!!!! I just waisted another $80 bucks on this crappy product! Have your company president call me. I'd love to come to your company for about a month so I could lead a project team to find out who or that the problem is there. You put useless garbage out on the support website. How about putting a real help desk together with real people you can talk to? Would that cost too much? Guess what? I through with Roxio. Just because you put alot of garbage out on this site doesn't make you a good Customer Support Group. How about fixing the program? Ever heard of Total Quality Mangement? ISO 9000? You should look it up. I'm done venting. I'm done with Roxio.