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Found 3 results

  1. When I open the program I get to the window that allows me to select Burn direct to DVD OR Save, edit and burn - I choose the save,edit and burn and immediately Windows 10 pops up a window saying "program has stopped responding and will close. Any tricks or updates to get this program to run on a Windows 10 system? Help appreciated
  2. maggie85

    Need Help Now!

    Almost 2 years ago I purchased Easy VHS to DVD 3...everything worked fine...I used it several times. I've recently purchased a new laptop and now it says my product key is invalid. Apparently I didn't create an account because I was able to do so today and it accepted the product key????? But earlier today, I called the toll-free number and was assured that Roxio would be in touch. Well, I haven't heard a thing. I still cannot setup the program and therefore can't use it! I'm getting very aggravated and would like to use this program.
  3. Hello, I purchased the Easy VHS to DVD 3 a few days ago and installed it on my computer. It installed easily but when I clicked on the capture button the video becomes jumpy and records the video and sound that way throughout the entire time. I contacted customer service and was told someone would contact me within a day. A few hours later I received an email that asked me to send in my DXdiag. I did what was asked and and have NOT heard back from them. I have resent the email along with a short message asking if the earlier email was received but have not gotten a response from the company. I even went online to this website and sent another message through the contact link where I can check on the status of my claim. I hate to be impatient but it has been 2 days since I contacted the company. I purchased the software for a very time sensitive issue. My father is in the last days of his life and I have been asked to compile multiple family videos and photos into a CD that can be played at his service. As I am sure you can imagine this is extremely difficult to begin with and I am now fearful that there is no support coming for this product. I really need product support. Is this typical service? If so is there any other product out there that transfers hi8 to a computer? Thank you, BMS204